The official customer service Twitter channel for Uber India, Sri Lanka & Bangladesh. We are here 24/7 to help you!
India
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Forgot something in an Uber? Worry not, we are here to help you out. Here's how - uber.com/en-IN/blog/forgot-l…
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Hi Aditya, thank you for choosing Uber Shuttle. We wanted to let you know that we've temporarily paused Uber Shuttle services in your city as we explore how best to serve you with a reliable and sustainable experience. 1/2
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Our aim has always been to keep the Uber platform professional and credible. We encourage the driver-partners to behave in a courteous and respectful manner with the riders. Based on your experience, we’ve made a note of your feedback on the driver-partner’s profile. 2/3
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Hey Nishant, We're sorry to hear that you are disappointed with the quality of the vehicles. We always encourage driver partners to maintain a high level of quality for their vehicles. We believe that the best way to improve is through customer feedback. 1/2
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Hey Akhil, we’re sorry to hear about the trouble you’ve faced with this trip request.
Driver partners are encouraged to accept every ride regardless of the destination. After reviewing your account, we can confirm that no cancellation fee was charged. 1/2
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Hey there, we're sorry to hear that you are disappointed with the quality of the vehicle during this ride. We always encourage driver partners to maintain a high level of quality for their vehicles. 1/2
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Hey there, we apologize for the inconvenience caused by the cancelled trip. Driver-partners are encouraged to accept every ride regardless of the payment method and not request any additional cash. 1/2
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Hey Bharti, sorry about the hassle here. Upon reviewing we see that your concern has already been addressed. We urge you to keep an eye out for the response shared in-app for more details and revert to the same thread, might you have any further queries in this regard. We'll be more than happy to help.
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Hey there, we certainly don't wish you to have such an experience on our platform. Drivers are expected to meet certain standards, and we're sorry to hear about the unpleasant experience you've had with your driver. 1/2
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Hi Mritunjay, sorry to hear about the trouble. This is certainly not the experience we'd like you to have. Kindly share the registered contact details via Direct Message. We will look into this for you. nitter.net/messages/compose?recip…
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Hey Mritunjay, we've addressed your concern and sent a response your way. You should be able to view the details via Direct Message. Appreciate your understanding. nitter.net/messages/compose?recip…
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Hi Sandip, we're truly sorry to hear about your experience — this is certainly not the level of service we aim to provide. Please rest assured that we’ve taken your feedback seriously and will be working to improve your experience moving forward. We've also sent you a response with more details; kindly check your Direct Message for the latest update. If there’s anything else we can do, we’re here to help.
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We understand how unsettling this situation must be for you. Please know that your safety is of utmost importance to us, and our safety team is actively investigating your concern with the highest priority. We appreciate your patience during this interim period and will update you as soon as possible.
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Hey Shivam, we've escalated this issue to our concerned team. A member of our team will get in touch with you at the earliest. Appreciate your time and patience.
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Hi Neeraj, we understand cancellations are inconvenient. We've implemented measures like informing drivers about drop-off locations and incentives for longer pick-up distances. Kindly visit the link for more details. Thanks for your patience and understanding as we enhance your Uber experience.
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We understand how unsettling this situation must be for you. Please know that your safety is of utmost importance to us, and our safety team is actively investigating your concern with the highest priority. We appreciate your patience during this interim period and will update you as soon as possible.
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Hey Rahul, we're truly sorry to hear about your experience. This is certainly not the level of service we aim to provide. Please rest assured that we’ve taken your feedback seriously and will be working to improve your experience moving forward. We've also sent you a response with more details; kindly check your Direct Message for an update. If there’s anything else we can do, we’re here to help.
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Hi Chirag, we've reviewed your account and noticed that there are two Uber accounts associated with you—one registered with your email ID and another with your contact number. We’d like to inform you that the account linked to your email ID has Uber Credits. (1/2)
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Hello Prabat, we’re sorry for the delay in picking you up on your recent Uber Shuttle trip. Road closures and heavy traffic may have impacted the service, and we understand how frustrating this must have been. (1/2)
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RT @shivaay571993 @shivaay571993 Hey, sorry to hear about the trouble. This is definitely not the kind of experience we would like you to have. Kindly help us with the trip details in reference along with your registered contact details via Direct Message. We will follow up.
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Hi Surabhi, we're here to help. While we do not offer phone support, we do keep a track of all support queries in-app. We've forwarded the details to the concerned team. We're having this looked into, and will get back to you with an update. Appreciate your patience. nitter.net/messages/compose?recip…
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