Shedding light on the inside workings of a full service I.T. Department...one damned help desk ticket at a time. it/I.T.
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**after hours call**
Caller: My cat walked on my keyboard and changed my password and now I can’t get in
UHD: Well the logs don’t show your password has changed so what really happened?
Caller: I don’t have my password sticky note here at home
UHD: You’re batting 1000 today
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Is it a conflict of interest to have a service like @BeyondTrust allow-listing itself?
I feel like that’s how Skynet became self aware and we ended up having to suffer through that 4th terminator movie, salvation, because of it.
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Closing all apps and saving your work before leaving for the day can have tremendous impact on your mental health.
By tremendous impact I mean you can avoid a call to the help desk for when we choose to execute an unscheduled reboot of your device for ‘security purposes’
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***interviewing for an
entry level help desk position ***
Me: “what’s the #1 customer service rule?”
Applicant: “don’t put your hand in your butt before working on their machine”
Me:
Applicant:
Me: “alright well you’re hired”
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Networking is the most heinous job because the burden of proof is completely reversed.
The claim of “it must be the network” does not have to prove it IS the network having issues.
The claim just has to be made, and then the network team has to prove it’s NOT the network.
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Caller: “can I get a new password, the one you gave earlier rhymes with my old one and also my outlook has stopped working. Also I’d like a new keyboard with one of those mouse balls in the middle.”
Helpdesk:
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There are 9 offices in my corner of the building. 2 of them are occupied today.
There are 20 cubes in my corner of the building. 3 of them are occupied today.
Yet somehow, the vending machines in my corner of the building ARE OUT OF #MOUNTAINDEW AND #NUTTYBUDDY’S
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I invented a new excuse today:
Boss: “your managed print budget request numbers were short, look at this invoice.”
HelpDesk: “Whoa…well my (CoPilot’s) numbers were way off. Sorry about that.”
#copilot #microsoft
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I’ve been saying this for years. It’s almost always the users fault. techcrunch.com/2024/01/03/23…
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Seriously? That team gets a 6 month celebration? What are they even celebrating?
“Oh we sent 430 pointless tickets to the help desk last year”
Get bent
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Happy SysAdmin day to all of the SysAdmins that take the responsibility of updating software on the network instead of just taking credit for it after the help desk does it for them. #SysAdminDay #notbuyingyoutacobelltodayday
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I can’t think of a single thing…ever…that’s caused more chaos than this. This is y2k big in the help desk world.
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I used our office hidden camera to figure out who was leaving the coffee pot empty and HR is not happy with me right now.
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Let’s start with shutting off that nest thermostat and Xbox Kinect then we can worry about VPNs and whatnots
What is a VPN? Can it really protect my online privacy and security? fxn.ws/3kLPBuV
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The 95/5 phenomenon:
95% of the things that annoy me at work stem from the 5% of our computer fleet which happen to be mac’s and their heinous excuse for a human owners.
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I know there isn’t much these days everyone can agree on. But I think we all get onboard with thanking those who made the ultimate sacrifice so we could choose and have the right to mute those who feel the need to remind us to go vote today. Also, don’t forget to vote.
