Hi traders, if you were impacted during today’s outage, here’s what we’re doing to make it right:
-Lost money on open trades? Erased. We’re wiping those losses from your account.
-Position reversed? Some trades reversed into an opposite “ghost” position in an attempt to flatten you. These are erased completely, whether they won or lost.
-Got flagged for hedging violations today? All violations are removed.
-Account violated due to the Maximum Loss Limit? We are reactivating any account closed due to an incorrect rule violation, with negative trades from the outage removed.
-Made a profit on open trades? You keep those gains. We aren't touching them.
If your account still looks incorrect after 7pm CT today, Sept 22, contact Trader Support:
topstep.com/contact-support