In voice ai, 1 second feels like forever.
On a phone call, if the ai takes 2 seconds to answer, the caller says "Hello?" and starts talking again.
Now the ai and the human talk over each other. the call is ruined.
When i built the voice ai platform at Magicteams, the number i cared about most wasn't how smart it sounded.
It was how fast it answered.
We got replies down to around 300ms.
That's close to how fast a person answers in a normal chat.
In text chat, smart wins.
On a phone call, fast wins first.