Verint
@Verint

The CX Automation Company. We help the world’s most iconic brands build enduring customer relationships by connecting work, data, & experiences.

 Global
verint.com/engage/
Joined January 2009
10,065 Photos and videos
AI isn't failing in contact centers. Fragmented automation is. New research shows the biggest gains come from automating the entire customer interaction, from self-service to agent assistance and everything in between. Read more: bit.ly/4xHC1bB #AI #CX #ContactCenter
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Proud to celebrate two CONAREC 2026 wins for Verint: 🏆 Feedback Software / Client Opinion and 🏆 Speech & Interaction Analytics. Thanks to our customers, partners, and team members for helping turn customer insights into better experiences. #CONAREC2026 #CX #Verint
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AI success isn't about promises. It's about results. Attend “The AI Reality Check: From Promises to P&L Outcomes,” Wednesday, September 30 at 1 p.m., to learn how organizations are turning AI investments into measurable business impact and P&L outcomes. bit.ly/3UTctL5
The image is a promotional poster for a Verint event titled "The AI Reality Check: From Promises to P&L Outcomes," occurring on Wednesday, September 30th, at 1pm ET. The event is presented by Kelly Koelliker, VP of Content Marketing at Verint, and Harry Rollason, Sr. Director of Content Marketing at Verint. Their photos are displayed alongside their names and titles. A blue abstract pattern is featured on the right side of the poster.

ALT The image is a promotional poster for a Verint event titled "The AI Reality Check: From Promises to P&L Outcomes," occurring on Wednesday, September 30th, at 1pm ET. The event is presented by Kelly Koelliker, VP of Content Marketing at Verint, and Harry Rollason, Sr. Director of Content Marketing at Verint. Their photos are displayed alongside their names and titles. A blue abstract pattern is featured on the right side of the poster.
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Customer feedback fuels better experiences. See how German e-commerce retailer OTTO used Verint Voice of the Customer to turn customer insights into action, helping enhance its e-commerce experience and better understand customer needs: bit.ly/4yLxO7Z
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Every customer interaction tells a story. The organizations that turn those conversations into actionable insights gain a competitive edge. Discover why interaction data is emerging as one of the most valuable assets in CX: verint.com/blog/customer-con…

Customer Conversation Analytics: Why Conversation Data Is Your Most Valuable CX Asset

Customer conversation analytics turns everyday calls and chats into revenue. See the Metrigy research and the real AI results behind it.

verint.com
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AI success isn't about promises. It's about results. Attend “The AI Reality Check: From Promises to P&L Outcomes,” Wednesday, September 30 at 1 p.m., to learn how organizations are turning AI investments into measurable business impact and P&L outcomes. bit.ly/3UTctL5
The image is a promotional poster for a Verint event titled "The AI Reality Check: From Promises to P&L Outcomes," occurring on Wednesday, September 30th, at 1pm ET. The event is presented by Kelly Koelliker, VP of Content Marketing at Verint, and Harry Rollason, Sr. Director of Content Marketing at Verint. Their photos are displayed alongside their names and titles. A blue abstract pattern is featured on the right side of the poster.

ALT The image is a promotional poster for a Verint event titled "The AI Reality Check: From Promises to P&L Outcomes," occurring on Wednesday, September 30th, at 1pm ET. The event is presented by Kelly Koelliker, VP of Content Marketing at Verint, and Harry Rollason, Sr. Director of Content Marketing at Verint. Their photos are displayed alongside their names and titles. A blue abstract pattern is featured on the right side of the poster.
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Aegon transformed back-office operations with Verint Workforce Management, achieving a 41-point NPS increase, 38% lower overtime spend, and 22% fewer complaints. See how: bit.ly/4dyjcAq
The image features the Aegon logo, displaying a black square with colored vertical bars next to the word "aegon" in lowercase letters, all against a blue gradient background.

ALT The image features the Aegon logo, displaying a black square with colored vertical bars next to the word "aegon" in lowercase letters, all against a blue gradient background.
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Most contact center coaching happens after the fact. AI-powered quality and automated coaching help teams act on early warning signs before issues escalate. Learn 5 key outcomes and 4 questions to ask when evaluating solutions: bit.ly/4dyarq2

Your Call Center Coaching Program Is a Fire Report. It Should Be a Smoke Detector.

Most call center coaching reports the fire after it burns. See 5 outcomes AI-powered quality and automated agent coaching deliver in the contact center.

verint.com
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The contact center is leading the way in turning AI into real business outcomes. Discover the key success factors behind contact center AI and how organizations can use those lessons to improve AI initiatives across the business. Read the blog: bit.ly/4xzWsIx

Why CX Operations and the Contact Center are the Place for Your Company’s AI Investment

MIT found 95% of enterprise AI pilots deliver no P&L impact. Learn why AI projects fail, and why the contact center is the lowest-risk place to start.

verint.com
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Greater schedule flexibility. Lower attrition. Less administrative burden. See how Serco used Verint TimeFlex Bot to empower agents, improve job satisfaction, and reduce workforce planner workload by 30%. Read the case study: bit.ly/4zHOmii
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Capitec Bank is improving workforce agility with Verint. - Scheduling time cut from 4 hours to 15 minutes/week - Short planning reduced by 78% - $55K/month saved in overtime administration Read the case study: bit.ly/4gopTHo
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Top Financial Institution Estimates $28 Million in Annual Value From Empathy-Led Agent Coaching Click to read more: bit.ly/4y4gZEU
Blue and gray graphic featuring text: "Top Financial Institution Estimates $28 Million in Annual Value From Empathy-Led Agent Coaching." The Verint logo appears at the bottom.

ALT Blue and gray graphic featuring text: "Top Financial Institution Estimates $28 Million in Annual Value From Empathy-Led Agent Coaching." The Verint logo appears at the bottom.
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From automation to agentic AI: Concentrix is using Verint and Avaya to drive ROI, enhance the agent experience, and deliver more personalized CX at scale. Watch the case study video: bit.ly/4xOM9Qo
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A phased approach. No rip-and-replace. Southern Company is modernizing its contact centers with Verint solutions that work with its legacy systems—modernizing quality processes and gaining new insights from customer interactions. Hear their story: bit.ly/4g6YAkH
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How do you grow customer engagement while empowering self-service? Analog Devices increased community membership by 37% and unique visitors by 131% with Verint Community. Read the case study: bit.ly/4wbloEE #Verint #CX #CustomerEngagement
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How did New York Life achieve hundreds of thousands of dollars in savings while dramatically scaling call evaluations? See how Verint Quality Bot helped deliver deeper quality insights. Watch the customer story: verint.com/case-studies/new-… #Verint #AI #CX #ContactCenter #Automation
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How did First National Bank (South Africa) increase sales call evaluations by 1,400%? Watch the customer story: verint.com/case-studies/firs… #CX #AI #ContactCenter #CustomerEngagement
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📊 Forecasting a hybrid workforce isn't the same as forecasting an all-human one. Watch Florian Garnier's Blue Lounge interview at Verint Engage 2026 to learn how to manage AI and human agents together. #VerintEngage2026 #WorkforceManagement #AI #CX
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Customers Rank Verint No. 1 in 10 TrustRadius Categories Click to read more: verint.com/press-room/2026-p…
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Verint Quality Bot Saves Company $12.5 Million Annually in Supervisor Capacity Click to read more: bit.ly/4dlnxY5
This image is a press release from Verint. The text reads: "Verint Quality Bot Saves Company $12.5 Million Annually in Supervisor Capacity" with the Verint logo at the bottom. The background features blue wave patterns.

ALT This image is a press release from Verint. The text reads: "Verint Quality Bot Saves Company $12.5 Million Annually in Supervisor Capacity" with the Verint logo at the bottom. The background features blue wave patterns.
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