I may have been wrong about this. Muse definitely raises the floor. But in some ways it also raises the ceiling. I've just had to learn how to use it differently, like thinking in monothreads versus projects. It's just different. But I'm liking it.
Late to the party, but finally had a chance to test Meta Muse as it just came to Canada. TL; DR: It raises the floor for what normies can get out of agentic AI, but for me lowers the ceiling.
First, I must say the onboarding is excellent. Very intuitive and nonthreatening. You get to customize your agent, it reacts with emojis. Cute. It guides you through connecting apps. It encourages two-factor authentication to protect the personal data you'll be sharing. So far, so good.
I could see someone new to AI agents getting comfortable quickly. Meta has clearly learned a lot from products that came before, successes and failures, including mainstream apps like ChatGPT and more niche ones like OpenClaw.
There are some good UI ideas too. I like having a single thread for most requests so I don't have to always start a new one (this was something I liked about the old Pi from Inflection). I also like having explicit goals for an agent that's supposed to work on my behalf, suggestions for things I can ask it to do, and a personalized feed I don't have to configure myself.
But past the onboarding, the experience got rougher.
For one thing, dictation has an annoying glitch. I dictate a lot to ChatGPT on my iPhone. Long, rambling messages. Muse lets the screen go dark while I'm talking, cutting off dictation, so that approach kept failing. Relatedly, Muse doesn't have conversational voice right now, as far as I can tell, and I use that a lot with ChatGPT.
I had another point of friction with connectors. With ChatGPT I can just connect Google Drive, and don't have to connect individual apps like Google Docs, Slides, and Sheets. On Muse, I had to connect the individual apps separately.
More significantly, the model doesn't feel as strong as what I'm used to in ChatGPT or Claude.
For example, I gave it a goal that involved personal financial projections and building a model. It did a fairly basic job, and I didn't feel confident in its assumptions or explanations. I'm used to GPT-5.6 Sol and GPT-6 Astra building my models, and their level of rigor is the bar for me. For example, when I gave Sol a similar task in the past, it built three scenarios depending on different levels of investment returns, without me having to ask.
I also expected the main conversation to act like a chief of staff: give it a task, have it delegate that work to other threads in the background, allowing me to move on to something else. This is how I'd do it in ChatGPT Work. I couldn't get it working that way in Muse, even though it told me I could. During a ticket search, and again during image generation, it either seemed to block follow-up posts or ignore them until it finished the first task. Maybe I'm missing something. Either way, it wasn't intuitive, and didn't work as expected.
And I miss projects. I have established ways of using ChatGPT, including a separate project for daily journaling. Muse feels more opinionated about how a personal agent should function and the navigation it should provide. That probably helps agentic newbies get started, but to me feels constraining.
Then there's my general sensitivity about Meta.
Meta says Muse conversations and computer use data aren't shared with its advertising systems, and you can toggle off training on your data, which I did without any apparent loss of functionality. (Credit for that, because as far as I know Gemini still kills your conversation history if you do it.)
But the onboarding that so carefully encourages sharing and security never told me I could turn off training on my data. I had to find that setting myself because I'm so sensitive to it. I know OpenAI and Anthropic also don't advertise this option to consumers, but I still don't trust Meta, so they should go out of their way to do so.
Further on the trust issue, Meta's trying to gain trust for Muse by promising things like encrypting user data and conversations later this year. But given their past actions and current business model (learn as much as possible about users and leverage that for advertising), I still don't trust them with the level of personal information chatbots and agents collect. Their statements and future promises help, but I'm thinking about their past actions (remember Facebook Beacon?) and what similar actions might mean if Muse gathers years of context about me.
All of this said, I plan to keep experimenting with Muse, though I don't plan to stop using ChatGPT for the bulk of my work and personal tasks, augmented by Claude.
I do hope, however, that both OpenAI and Anthropic (and Google, for Gemini users) watch what's working well with Muse, take inspiration, and improve upon it further.