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Nigeria
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Access Bank Help retweeted
@accessbank_help
Hello good day,
I’m Owei Bountain with account number 0696444668.
Someone sent me 10k yesterday from Fidelity bank, the account of the sender was debited with successful transaction details but my account is yet to be credited till now.
Kindly assist.
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Hello @toby_design7, I share your concerns. please disregard this message. Kindly send a DM if your account has been compromised for assistance/
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Hello @adelodunbadru, we are truly sorry for the delay in responding to your message. We are currently addressing every message we have received in our DM and we will respond to yours as soon as we get to it. Please bear with us/
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Hi @JudithIbekwe1, you can retrieve your account statement from the mobile app. Please log into the mobile app, select menu, select account and select generate statement/
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Hello @Opecudi, This SMS is usually sent to customers that made an upgrade or modified any information(not necessarily a phone number and email address) on the account and this type of change can never be done without your consent.
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Hello @ibehlilian2, both fees are non refundable as the electronic money transfer levy is a fee of N50 that is deducted on every inflow of N10,000 or more into your account.
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Hi @ume_ben, you can generate your account statement from 2020 using the Access more mobile app by following these steps: ^Ayubs
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Hi @TaiwoAjibise, thank you for reaching out to us. The ELECTRONIC MONEY TRANSFER LEVY(formerly known as stamp duty) is a CBN directive. Hence, a N50 charge is applied to every electronic fund transfer or deposit of N10,000 and above made into your account by a third party. (1/2)
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Hi Faith @Nnonyelu, we apologize for the debit on your account, kindly note that the stamp duty charge has been renamed to Electronic money transfer levy in line with the Finance Act 2020, the ₦50 charged for inflows of at least N10000 previously as Stamp Duty charge..... 1/2
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@OlamideAdekeye Hello OlamideAdekeye, we are sorry to learn about this. Please share details of this transaction as a DM and we will have this addressed. ^Mazi
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@Usman_Warabe Dear Usman_Warabe,we're sorry about this experience. Your complaint is being attended to and feedback will be communicated. ^MEME
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@unilaghappen Okay unilaghappen, we will review and provide feedback via DM. Please hang in there.
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@unilaghappen Hi unilaghappen, we respond to every message we receive, kindly exercise some patience we will get to you. ^Ayubs
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@unilaghappen We apologize for the wait time unilaghappen, we assure you of resolution within the time frame given. ^Ayubs
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@Amaonyeanaeze9 Amaonyeanaeze9, we are deeply sorry about this. Let's have your account number and transaction details via DM so we can help. ^Dre
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@Chiezaddy Hello @awt__gallery, we have replied your dm, Apologies for the inconvenice caused. ^TODAH
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@IreneJ01208357 Hi Irene_ We are sorry for the failed WEB transaction, we will review and provide feedback within 3 to 5 business days. (Excluding weekends and public holidays).Please bear with us.^Gbenny
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@fiercenation01 We are sorry to learn about this @fiercenation01 Please assist with your account number and transaction details to enable us treat. ^Eljay
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@Farouk34655814 We'd love to assist @Farouk34655814. Kindly follow our help handle @accessbank_help to enable us access your DM and engage further. ^Julz
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