You can see which questions come up most, where your content is falling short, and how well your docs are serving users at the moment they need answers. It also estimates the time and support cost your team avoided by not having to answer those questions manually!

This is part of a bigger picture: docs that don't just sit there, but actively surface what needs to improve. We're shipping more soon on closing that loop, making it easier to act on what you learn. Check it out in our launch from last week: gitbook.com/blog/close-the-p…