Ever wonder where the money from your energy bill goes? 💡 Every dollar helps support the reliable service you count on—from producing and delivering energy to maintaining and improving the grid. Watch to see how it all adds up.

Strong communities are strengthened when first responders have the tools they need to serve and protect their neighbors. Through our partnership with @savinglives, the @SnowflakeAnd received new equipment to help crews rescue and transport patients. The next grant cycle opens October 8, providing another opportunity to support organizations in our communities. firehousesubsfoundation.org/

Arizona summers don't leave room for guesswork. That's why our pledge is simple: we won't connect new large energy users faster than the grid can reliably support them. Your family's reliability comes first. Always.

Equipment and materials are more expensive - here's what we're doing about it.

You’ll save with off-peak rates all day on Monday, September 7 in observance of Labor Day if you’re on one of these plans: • Time-of-Use 4pm–7pm Weekdays • Time-of-Use 4pm–7pm Weekdays with Demand Charge • EV Overnight Charging 11pm–5am Weekdays • Saver Choice Plus

Assistance Available for Middle Income Families to Pay APS Bills Power AZ assistance is available for a limited time Arizonans earning average wages may be eligible for as much as $640 or more in assistance to pay their Arizona Public Service (APS) bills through a state program called Power AZ, while funding lasts. The temporary program is an initiative from Gov. Katie Hobbs administered by the Arizona Department of Economic Security (DES). It is unique because most bill-assistance programs are available only to families who are earning less than average income, while Power AZ is available to families earning median wages. Who is eligible for Power AZ? Single people living alone can earn about $4,890 a month and still qualify for assistance under the state’s guidelines, while a family of four with monthly income of about $9,400 can qualify. Power AZ is designed for people who historically have not been able to take advantage of such programs and can help those who are experiencing new, unexpected hardships,” said Danielle Evans, Chief Customer Officer for APS. “Many people may not realize they meet the eligibility requirements because they think they earn too much for bill assistance, but those are precisely the customers this program was created for.” The benefit amount is as much as $640 per year for those who qualify. People facing a crisis may be eligible for an additional $500 in one-time support. The funds are available for a limited time, and may expire in September. Customers can apply for Power AZ at the DES website. The online application also automatically screens eligibility for the long-standing Low Income Home Energy Assistance Program (LIHEAP) that is designed to help households with income at or below 60% of the state median income, or 150% of federal poverty guidelines. Applications will be reviewed for eligibility in either program. Customers can only get assistance through one of the programs in a 12-month period. APS Customer Assistance and Support In addition to Power AZ, APS offers customers a variety of ways to manage their bills: Energy Support Program: Customers may qualify for monthly discounts of up to 25% or 60% on their energy bills based on income.  Visitaps.com/assist. Crisis Bill Assistance: Customers facing temporary financial hardships, like a sudden reduction in income or unplanned major expense, may qualify for up to $1,000 per year in bill assistance based on income. This support is available through APS and our nonprofit partners. Customers can start the process by visiting aps.com/assistance or calling APS. APS CARE (Crisis Assistance Relief Effort): Customers can receive up to $500 in bill assistance in partnership with The Salvation Army, regardless of income. Visit aps.com/care. Flexible payment arrangements: An option for those who need more time to pay their balance. Visit aps.com/arrangement. Preferred due dates are available for customers to select the date they’d prefer to pay their bill each month, aligning better with their schedule. Safety Net: Friends and family can be designated to receive a copy of a customer’s bill to keep an eye on the account and ensure their loved one does not fall behind on payments. Enrollment is available through the customer’s online account or by phone. Visit aps.com/safetynet. Guest Roles: Customers can authorize someone they trust to have access to or help manage their APS account online to understand how they are using energy, manage their rate plan and make sure they don’t miss any payments. This can be set up through the customer’s APS.com account dashboard. Budget Billing can help take out the seasonal swings of summer billing by leveling payments throughout the year. This makes it easy for customers to know what their APS bill will be every month. Visit aps.com/budgetbilling.

Storms could be headed our way this weekend throughout the state. While we do our best all year for whatever Mother Nature has in store, outages can still happen. Take a few minutes to prepare in case there is an outage: ⚡ Visit the Outage Center to see safety tips, the interactive outage map and learn about alerts. 🌬️ Secure outdoor items such as umbrellas, trampolines and portable awnings that could become airborne and cause outages in strong winds. A little preparation now can help you be ready when the storms roll in. aps.com/outagecenter

APS CEO Reaffirms Customer Protections in Pledge for Responsible Energy Growth Arizona Public Service (APS) President and CEO Ted Geisler outlined APS’s Pledge for Responsible Energy Growth this week as part of broader remarks shared with Arizona community leaders gathered for the 2026 League of Arizona Cities & Towns Conference. The pledge reaffirms APS’s longstanding principles for protecting customers while serving new companies and industries investing in Arizona. “Growth should pay for growth. It's that simple. When a data center or manufacturer comes to Arizona, they pay the cost of the infrastructure needed to serve them, and those investments help to cover shared grid costs that existing customers would otherwise carry,” said Ted Geisler. “Done right, new growth doesn't threaten affordability for Arizona families and businesses. It helps protect it.” The APS Pledge for Responsible Energy Growth is grounded in three foundational principles: Safeguarding Reliability: APS will not connect new extra-large customers to the grid faster than it can reliably support. Every extra-large customer agreement is designed with built-in safeguards to protect other customers, including operational and contractual protections that support sufficient, reliable operation and help APS to manage the energy grid during periods of peak demand. Protecting Customer Rates: New extra-large energy users will pay the costs associated with serving their energy needs and growth, including investments and upgrades in generation, transmission, distribution and the grid. Those costs and financial risks will not be shifted to residential and business customers. Furthermore, as extra-large customers fund upgrades needed to serve their growth, their investments will also help to cover shared infrastructure costs that otherwise would be paid by existing customers. Preserving Capacity: Before committing to serve new extra-large customers, APS will preserve enough capacity to meet the needs of Arizona’s current and future homes, small and larger businesses, schools, hospitals, and communities. Connecting and serving residential and business customers will remain our company’s top priority. “These three principles aren't aspirations. They're standards we build into our agreements with extra-large customers,” Geisler continued. “Arizonans should be able to welcome the jobs, investment and opportunity coming to our state with confidence that their energy needs come first and their rates are protected. That's our pledge.” Get more information at aps.com/pledge

We’re grateful to our customers for their patience as our crews responded to last night’s storms across the metro Phoenix area. 💛 At the peak of the storm around 11 p.m., approximately 12,000 customers were without power. Our crews responded right away and restored service to most affected customers in less than two hours. The remaining outages were restored throughout the morning. Summer storm season is not over. While we work around the clock to provide reliable service no matter what Mother Nature brings, outages can still happen. If your power does go out, visit aps.com/outagecenter for map, restoration times and safety information, all in one place.

This power line came down with enough force to cut a street sign in half — a striking reminder of why it's important to treat every downed power line with caution. Even if a line isn’t sparking, making noise or appears to be inactive, always assume it is energized. If you see a downed power line: ⚠️Stay at least 100 feet away and keep others away. 📞 Call 911 first, then call APS at (602) 258-5483 in metro Phoenix or (800) 253-9408 in other areas. 🚫 Never touch, move or drive over a downed power line. Your safety comes first. Give damaged electrical equipment and our crews plenty of space to work.

After several days of severe storms, we’re grateful to our customers for their patience and our employees for their work behind the scenes as we restored power. Strong storms Sunday and Monday night damaged more than 100 poles across central and southwest Arizona. At the height of Sunday night’s storms, approximately 23,000 customers were without power. All customers impacted by the storm have service as of Wednesday. Teams worked around the clock to restore service safely and as quickly as possible. We know outages can disrupt your day and create added challenges, especially during the heat. Thank you for your understanding as our teams worked to get the lights back on. 💛

We know being without power is especially challenging during the summer heat, and we appreciate the patience of customers who are still waiting for service to be restored. Since Sunday's storms, APS crews have been working around the clock to bring power back, and they'll keep going until every customer affected has power restored. On Sunday, Aug. 9, a strong storm moved through the Phoenix metro area. More storms and outages followed late last night and into this morning. Approximately 23,000 customers have been impacted by the storms with approximately 250 remaining without power. While weather conditions have improved, additional storm activity is possible later today. As repairs continue, please give our crews plenty of room to work. For your safety, if you see downed power lines, please stay away, call 911, then call APS at 602-371-7171 (metro Phoenix) or 800-253-9405 (other areas). And secure outdoor items such as umbrellas, trampolines and portable awnings that could become airborne and cause outages in strong winds. For the latest restoration updates, ice reimbursement information and safety tips, visit aps.com/outagecenter.

Thank you for your patience and support as APS crews continue storm restoration efforts across our service territory. Since Sunday night, our teams have been tracking the monsoon, repairing damage, restoring power, distributing ice to impacted customers and answering customer questions. More than 23,000 customers lost power at the height of the storm. By 8:45 p.m. on Monday, August 10, fewer than 1,800 remain without service, and crews continue working through tonight to restore power. With another round of storms in the forecast, we encourage customers to secure patio furniture, umbrellas, trash cans and other loose outdoor items that could become airborne in strong winds and cause damage or additional outages. Residential customers impacted by the extended outage may be eligible for reimbursement for up to 40 pounds of bagged ice or 20 pounds of dry ice. Learn more at aps.com/icereimbursement. As repairs continue, please stay clear of downed power lines and damaged electrical equipment, and give crews room to work safely. If you see a downed power line, stay away, call 911, and then contact APS. For the latest restoration updates, outage information, and safety resources, visit the aps.com/outagecenter.

UPDATE: The ice supply at the Dr. Saide Recreation Center in Buckeye has been distributed and is no longer available. As of 4:45 p.m., fewer than 1,200 customers remain without power. Our crews will continue working safely and as quickly as possible to restore service to those who are still without power. Residential customers affected by the outage may be reimbursed for the purchase of up to 40 pounds of bagged ice or 20 pounds of dry ice to help preserve food. To request reimbursement, visit aps.com/icereimbursement. For the latest information on restoration, available resources and safety tips, visit aps.com/outagecenter.

We know being without power in the heat can be difficult, and we’re here to help. Here are resources available to customers affected by the outages: 🧊 Ice distribution: Temporary ice distribution locations are available on the outage map at aps.com/outagemap. Ice is available while supplies last. 📍 Current ice location: Dr. Saide Recreation Center | 1003 E. Eason Ave., Buckeye, AZ 85326 🧊 Ice reimbursement: Residential customers affected by the outage may be reimbursed for the purchase of up to 40 pounds of bagged ice or 20 pounds of dry ice to help preserve food. Submit your reimbursement request at aps.com/icereimbursement.  🌡️ Need relief from the heat? Find the nearest available cooling center at hrn.azmag.gov/map. ⚡ Stay informed: Check aps.com/outagecenter for the latest restoration information and important safety tips. We know how important it is to get your power back, especially in this heat. Our crews are working safely and as quickly as possible to restore service. Several pieces of electrical equipment were damaged during the storm, so please stay clear of work areas and give our crews plenty of room to make repairs. Your patience and cooperation help our crews do their work as restoration efforts continue.

Strong winds caused widespread outages for APS customers last night. About 23,000 customers were without power at the peak of the outage and as of 7 a.m., less than 7,000 customers are without power. We understand how important it is to have your electricity back on, especially when it’s hot. Our crews are working safely and as quickly as possible to restore your power, while our customer service teams are here to support you along the way. For the latest restoration times, ice reimbursement info and safety tips, visit aps.com/outagecenter. If you see a downed power line, stay far away and keep others away too. Call 911, then call APS at 602-371-7171 (metro Phoenix) or 800-253-9405 (other areas).

APS Customers Set New Peak Energy Demand Record This is the second time this summer a record was set. PHOENIX – As record setting heat impacted Arizona and surrounding states, APS customers set a new all-time peak energy demand record on Sunday, Aug. 2, 2026 using 9,164 megawatts (MW) between 6 and 7 p.m., according to preliminary figures. One MW of energy is enough to serve about 160 Arizona homes. Peak demand is the period of time when customer energy use is at its highest. The new peak surpasses the previous record of 9,053 MW, set on July 24, 2026. Despite the increased demand driven by continued extreme temperatures across Arizona, APS maintained reliable service for customers. APS’s balanced energy mix, regional market access, generating resources and operational preparedness enabled APS to meet customer needs while maintaining appropriate reserves. "Arizona's hottest summer days are when preparation matters most," said Tim Rusert, APS Director of Power Supply Resources. "Successfully serving this level of demand is the result of deliberate planning, ongoing investments and the year-round work of APS employees who maintain and operate APS's electric grid. Those preparations enabled us to successfully meet customer energy needs during this period of sustained high temperatures.” Additional information about APS's preparation for periods of high energy demand is available in the July 27 news release: tr.ee/TAIemq.

APS KEEPS POWER FLOWING DURING RECORD ENERGY DEMAND Investments in the grid, year-round maintenance, and careful planning help APS deliver the reliable service customers count on when they need it most. PHOENIX – As sustained high summer temperatures pushed energy use to a new high late last week, Arizona Public Service (APS) customers counted on reliable power to keep homes, businesses and air conditioners running. And APS delivered, as customers set a new all-time peak energy demand record on Friday, July 24, 2026, using 9,053 megawatts (MW) between 5:00 and 6:00 p.m., according to preliminary figures. The previous record was set Aug. 7, 2025, when APS customers’ energy use hit a peak of 8,648 MW. One MW of energy is enough to serve about 160 Arizona homes. As high temperatures impact many parts of the country, the U.S. Department of Energy issued an emergency order on July 26 directing the deployment of backup generation resources in a number of states to ensure grid reliability. The order does not apply to Arizona Public Service and does not impact APS customers. APS has sufficient generation and reserves to serve our customers throughout the state. APS provides top-tier reliable service to customers throughout the year, supported by investments, years of planning and year-round preparation to keep the lights on and air conditioners running during Arizona’s hottest days. Ensuring this level of reliability requires proactive infrastructure maintenance, grid upgrades, resource planning and power plant readiness that strengthen the reliability and resiliency of the electrical system. APS crews, supported by a team of meteorologists and other experts, regularly inspect, maintain and upgrade critical infrastructure, prepare equipment and generating resources for periods of high demand, and train year-round for storms and emergencies. Together, these efforts ensure customers have safe, reliable power when they need it most. Peak demand is the period of time when customer energy use is at its highest. This is the fourth consecutive year APS customers have set a peak energy use record, reflecting continued growth across Arizona as more people move here, new businesses open and the economy expands. This growth requires APS to invest more than $2.5 billion a year in upgrades, operations and maintenance of the electrical system to provide customers with top-tier reliability. APS is strengthening Arizona's energy future with a balanced mix of resources designed to support reliability while meeting growing energy demand. Flexible natural gas generation helps APS integrate more solar, wind and energy storage on the grid, ensuring energy is available when customers need it most, especially during Arizona's hottest days. Nuclear energy also remains a critical component of APS's portfolio, supported by ongoing investments in Palo Verde Generating Station and the continued evaluation of future nuclear generation opportunities.

APS Supply My Class Program Helps Teachers Bring Big Ideas to Life A few new classroom supplies can go a long way. They can turn a math lesson into a hands-on activity, help students see a concept click in real-time and give teachers more ways to bring learning to life. That is the idea behind Arizona Public Service’s (APS) Supply My Class program, which helps K-12 public school and public charter school teachers within the utility’s service territory purchase supplies that support student learning, creativity and confidence. Now entering its ninth year, the APS Supply My Class program provides $500 prepaid cards to qualifying teachers to buy classroom supplies. For many teachers, that funding helps cover much more than pencils, notebooks and markers. It enables the creation of more engaging, interactive classrooms where students can participate, collaborate and connect what they are learning to everyday life. Previous Supply My Class winner and middle school teacher, Jodie Ray-Marlowe, used the funding to purchase supplies that have helped to increase the active participation in lessons among her students at Desert Shadows Middle School. This included practicing concepts in real time and connecting math to daily decisions like comparing prices, calculating discounts, understanding rates of change and evaluating cell phone plans or budgeting options. “The impact extends far beyond supplies,” Mrs. Ray-Marlowe shared. “This support has helped make it easier to create lessons where students can explore ideas, work through real-world examples, feel more capable as math learners and build stronger connections to the math they use every day.” Since launching in 2018, APS has awarded funding to more than 6,000 teachers to buy basic school supplies, refresh their classrooms and support student success. “Teachers have an incredible ability to turn everyday materials into meaningful learning moments,” said Tina Marie Tentori, Director of Community Affairs for APS. “The Supply My Class program is one way we can support educators who are helping students build confidence, think creatively and prepare for the future.” How to enter To enter, teachers at K-12 public schools and public charter schools within APS’s service territory can visit aps.com/SupplyMyClass to complete their application by 12 p.m. August 10, 2026. Winners will be randomly selected and notified by APS by October 9, 2026, with information on how to receive their prepaid cards. K-12 teachers at public schools and public charter schools in APS’s service territory are eligible, including previous winners. Save the date for STEM Teacher Grants In partnership with the Phoenix Suns/Phoenix Mercury Foundation, APS also offers STEM Teacher Grants of up to $2,500 for K-12 public school and public charter school teachers in APS’s service territory who lead classroom projects that introduce students to science, technology, engineering and math concepts. A total of $50,000 is available each year for classroom projects happening from January through May. The application period for the next round of STEM Teacher Grants is October 1-31, 2026. These programs are funded by APS shareholders and are not included in customer rates. NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. Open to legal teachers who are: a) employed as a teacher at a public or public charter school that offers K-12 education within the APS service territory; b) legal residents of Arizona; and c) age 18+. Void where prohibited. Sweepstakes starts at 12 p.m. MST on 7/6/26; ends at 12 p.m. MST on 8/10/26. Odds of winning depend on the number of entries received. For full Official Rules, click here: bit.ly/4yB6ABI.