What If I Lose My CoolWallet Pro?
Your crypto assets remain safe even if your card is lost or stolen.
🔒 Your Assets Are Protected
An unauthorized device cannot pair with your CoolWallet Pro card without the correct pairing password. If someone enters the wrong pairing password five consecutive times, the card will automatically lock itself.
🛡 Hardware-Level Security
Even if someone physically attempts to disassemble your card, they cannot access the private keys stored inside the card's secure element (CC EAL6+ certified). Your assets are not at risk from physical tampering.
⛓ Assets Live on the Blockchain
Your cryptocurrency is recorded on the blockchain — it is not stored on your CoolWallet card or in the app. Losing the physical card does not mean losing your assets.
✅ Restore Your Wallet on a New Card
As long as you have your recovery seed phrase backed up, you can fully restore your wallet on a new CoolWallet Pro card and continue managing your assets as before.
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Important: Your seed phrase is the only way to restore your wallet. Keep it written down and stored securely offline — never share it with anyone.