We've put together some FAQs on KYC/KYB and wallet screening for the
$AXIS Community Sale ⬇️
🔗 Official portal:
sale.axisrobotics.ai
1 - The "wallet not eligible" issue
• All wallets go through strict AML screening. If you see "This wallet isn't eligible," your KYC/KYB is fine. The wallet itself is the issue.
• Try another wallet you control with a clean transaction history. You do not need to redo KYC/KYB just because one wallet fails.
• The Echo wallet is not required. Just use your normal self-custody wallet; Sonar supports most common wallet extensions and providers.
• Note that even wallets that participated in the previous Sonar token sales may be marked ineligible. Hence, we recommend using a fresh wallet.
2 - Already committed but want to increase your amount?
If you've already invested in the sale but want to add more, and the wallet you successfully committed with shows "This wallet isn’t eligible," you can fill out the form below. We'll coordinate with the Sonar team to get the wallet approved ASAP.
docs.google.com/forms/d/e/1F…
3 - Once your KYC/KYB and sale wallet checks are completed, there is no new verification later.
No new KYC/KYB or liveness check at:
• TGE
• token claim
• vesting
The verification process happens at the sale stage.
4 - KYC/KYB can still be done until window closure on Sep 28 at 13:00 SGT
We encourage you to complete KYC/KYB one day before the deadline, so you have extra time to resolve any KYC/KYB or wallet ineligible issues.
5 - Restricted jurisdictions
Restricted areas include:
China, United Kingdom, United States, Yemen, Libya, Palau, Mali, Afghanistan, Belarus, Bosnia and Herzegovina, Burkina Faso, Cameroon, Central African Republic, Democratic Republic of the Congo, Ethiopia, Eritrea, Iraq, Lebanon, Myanmar, Somalia, Sudan, Russia, Cuba, Iran, North Korea, Syria, Ukraine.
6 - Common KYC/KYB problems are simple document issues:
• screenshots
• blurry documents
• proof of address older than 3 months
• incorrect document type
• incomplete verification
Where available, Sonar allows up to 5 document re-uploads.