What should never be automated at the IRS?
Danny Werfel's answer is immediate: "I'm sorry, Watson, you're not getting the chair."
He wants AI-powered auditors: smarter, faster, moving through cases quicker. What he doesn't want is AI making the call. "It should be an IRS employee that is making the final decisions on audit selection, on the assessment of what the balance due is, the audit outcomes."
Augmentation, not replacement, even at the highest-stakes point in the system.
Full episode with Danny Werfel, the 50th Commissioner of the IRS, in comments.