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Use AI agents for structured steps during live voice calls. Representatives can consult a voice-enabled AI agent for consent capture or PIN verification, then resume the same conversation.
Learn how: msft.it/6015a5YDV
#Dynamics365 #ContactCenter
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Export a Sales Development agent's playbook, guidelines, and settings, then import them into a new agent. Add knowledge sources separately. Learn how to copy your configuration: 👉 msft.it/6017aOzN1
#Microsoft365 #Agent365 #SalesDevelopmentAgent
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Workforce Management in Dynamics 365 Customer Service helps you forecast demand, optimize staffing, and cover the full planning lifecycle — scheduling, self-service, and monitoring. Learn more: (cont) msft.it/l/6018aM0r0
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Make Service Agent yours 🔧 Turn individual MCP tools on/off, apply role-based access, and bring your own MCP tools & Copilot Studio agents — rolled out per role, app, or queue. Governed by design. Read more: (cont) msft.it/l/6018azlgn
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Service Agent is now GA in Microsoft 365 Copilot with a new set of MCP tools that act across the case lifecycle. Get, update, enrich, resolve & create cases, search knowledge, and draft email — all in the flow of (cont) msft.it/l/6014ay0Pu
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🎯Set exact outreach days/hours, specify time zone explicitly, block holidays by date, and avoid missed sends with the 14-day look-ahead rule. More control for teams, safer outreach for prospects, and better (cont) msft.it/l/6017v4kk1
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Roll back vs. roll forward—which recovery strategy fits your Flex Consumption plan deployment incident? From re-running a known-good build to targeted hotfixes, here's when to use each for Azure Functions.
Learn (cont) msft.it/l/6018vFSOk
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🤖 What if you could ask your CRM questions in plain language and get instant answers?
The new Sales agent in Microsoft 365 Copilot helps sellers uncover CRM insights, summarize accounts and opportunities, catch (cont) msft.it/l/6016vxuHY
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📧 Customer emails, resolved with AI.
The new Email Resolution feature in #Dynamics365 Customer Service can analyze incoming emails, identify customer intent, draft and send responses autonomously, and create (cont) msft.it/l/6012vxu1u
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Join @johnmaeda and @Ross_Heise as they look back on the journey that made AI more approachable, more creative, and yes... more cozy. In this heartfelt finale, the hosts reflect on the show the created together.
Full episode: msft.it/6019vtw1t
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Can we eliminate AI hallucinations? Mark Russinovich explains why large language models make mistakes, what developers can do to reduce them, and why they remain a fundamental limitation of today's AI systems.
More from Mark: msft.it/6010vSAxu
#ai #llm #developers
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In this episode of @johnmaeda's Cozy AI Kitchen, Thoa Nguyen walks through Opal—a personal AI “pet” running on a Raspberry Pi, powered by agents, GPT-4, and browser automation.
Full episode: msft.it/6019vqnTl
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That mysterious "file is in use" error isn't always what it seems. Mark Russinovich breaks down why Windows locks files, what might actually be using them, and how developers can investigate the cause.
More from Mark: msft.it/6019vqVgZ
#windows #developers #sysinternals
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In this episode of Cozy AI Kitchen, Rohan Malpani & @johnmaeda walk through how AI is reshaping developer tools, from creating reusable “skills” in Visual Studio to building features with agents inside VS Code.
Full episode: msft.it/6010vUzan
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Which Azure tools matter most when building AI apps? Aditya Badmaraju explains why Azure SQL sits at the center—powering operational data, vector search, and grounded AI experiences.
Check out the series: msft.it/6051vlBgv
#azure #azuresql #ai #developers #cloud
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What are indie devs excited about at Build? Not just code, but hardware. @donasarkar shares why AI-powered devices and new form factors are getting so much attention.
Project Solara: msft.it/6015vWarP
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What’s it actually like for Microsoft to manage open source projects? Amanda Silver shares how collaboration, community input, and real-world usage shape the way these projects evolve.
More from @amandaksilver: msft.it/6017vmMgz
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What if your AI agent didn’t need its own app? @donasarkar highlights one of the biggest surprises at Build: building agents anywhere and having them show up where users already are.
Build Agents Your Way: msft.it/6016vlo1o
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What will you actually learn from Budget Bytes? Amar Digamber Patil - @PatilAmar - walks through how to build AI-powered apps with Azure SQL from simple setups to scalable architectures, all within a $25 budget.
Check it out: msft.it/6019vlBjD
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Robots + Agents + Copilot - all in the #CozyAIKitchen with @johnmaeda and Griffin Norris. Check it out.
Full episode: msft.it/6014vYVgy
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