eDesk@eDesk

We help online brands deliver extraordinary customer service, with our All-In-One Helpdesk, built for eCommerce growth. Discover more here 👉 edesk.com

 Dublin, London, Derry, Cork
edesk.com/
Joined November 2011
1,269 Photos and videos
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eDesk@eDesk
Aug 14
The only AI Agent built for everywhere you sell. eDesk's AI Agent is an autonomous support agent that resolves queries across every channel you sell on. Manage all your channels without drowning in tickets. Read more on edesk.com
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Episode 3 of our AI Agent series answers the two questions every seller asks: does it work out of the box, and can I trust it? It handles WISMO from day one. Every response gets double-checked before it reaches your customer guardrails catch hallucinations before they happen.
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3.5 million customer conversations answered with eDesk AI in the last 12 months and we're just getting started. In episode 2 of our AI Agent Conversational Series, CEO Gareth Cummings breaks down why generic AI customer support Agents don't cut it for eCommerce.
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AI agents can automate a lot, but only if the foundations are there. In Episode 1 of our AI Agent Conversational Series, Evan (VP of Product) and Sarah (Go-to-Market Specialist) dig into what it actually takes to move from "we want AI" to AI that can genuinely do the work.
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🎁 On the 7th day of Giftmas, eDesk gave to me… AI Agent! Always on and always bright. Handling queries day and night. #7DaysOfeDeskGiftmas
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🎁 On the 6th day of Giftmas, eDesk gave to me...6 hours back! Faster replies, less time spent. Productivity, heaven-sent. #7DaysOfeDeskGiftmas
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🎁 On the 5th day of Giftmas, eDesk gave to me... 5-star reviews! Service so good they had to share. Rave reviews beyond compare. #7DaysOfeDeskGiftmas
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🎁 On the 4th day of Giftmas, eDesk gave to me...sales converted! Shoppers ask, you answer fast. Turning browsers into sales that last. #7DaysOfeDeskGiftmas
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🎁 On the 3rd day of Giftmas, eDesk gave to me...real-time insights! See what's happening right away. Data to guide you every day. #7DaysOfeDeskGiftmas
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🎁 On the 2nd day of Giftmas, eDesk gave to me...2-way integrations! All your platforms, easy connection. Seamless sync in each direction. #7DaysOfeDeskGiftmas
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🎁 On the 1st day of Giftmas, eDesk gave to me...1 unified inbox! All your messages, where they should be. One inbox brings clarity. #7DaysOfeDeskGiftmas
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✨Introducing AI Agent by eDesk! The only AI Agent that works across every eCommerce channel. ✨ See what’s new: edesk.com/ecommerce-ai-agent…
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👀 ... 13.11.2025
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What’s your office betrayal? 👇
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“With eDesk’s integrations, there’s no limit…” 💬 Another great story of how eDesk brings customer conversations together in one place. #CustomerService #eDesk #CustomerStory
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Prime Day 2025 = 4 days of nonstop opportunity 🛒 Want to win with support? Read the full guide → bit.ly/48IlVFQ #PrimeDay2025 #eCommerce #CustomerSupport #eDesk #MarketplaceSuccess #Amazon
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This one’s for you. Your feedback, support, and trust mean the world to us. Every review, every conversation, every bit of input helps us grow and keep building what matters most intelligent customer engagement.🙌 @G2dotcom #ThankYou #Teamwork #eDesk #CustomerSupport #G2
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📅 Oct 8, 2025 | 🕘 9 AM–4 PM + networking drinks 📍 Convene, 133 Houndsditch, London 🎤 10:20 AM | Panel Session Join Darren Heaphy , VP of Product at eDesk, for “From Trends to Transactions: How TikTok Drives Real-Time, Shoppable Content.” #AutumnRetailFestival #eDesk
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Counting down to Amazon Accelerate 2025 — just days away! From September 16–18 we’ll be in Seattle for Amazon’s biggest seller conference of the year. 📍 Stop by Booth 17 to meet the eDesk team 👉 For more info: edesk.com/webinars/meet-the-… #AmazonAccelerate #eDesk
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📅 Oct 9 |📍 The Parlour Room | 🕕 5:30-8:30pm Cocktails, canapés & candid conversations. An intimate evening for eCommerce leaders to share what really works in customer support. 💡 Secure your spot 👉 bit.ly/45KvCSs #eCommerceLeaders #ExclusiveEvent #NYCNetworking
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