Serval’s next great seller might not be in sales yet 🔭🐯 We’re joining our investor @firstround as a hiring partner for its inaugural Sales Combine, a free two-day program for people ready to break into tech sales. Participants get in-person training in San Francisco. Graduates will be introduced to hiring companies across First Round’s portfolio, including... yours truly 👀 Big thanks to @btrenchard and the First Round team for putting this together. Excited to meet the inaugural class (and possibly some future Servals??). Applications close October 3. Apply here → firstround.com/sales-combine

I'll Venmo you $1,000 for our next recruiting event idea. I hit two years at Serval last week. I now spend half my time on talent as we've grown from 10 to 140 people in the last year. Talent is the single most important function of any startup growing this fast. Code is now cheap and product/GTM playbooks can be copied with just a few prompts. A team that keeps coming up with what's next is the greatest advantage we have and our most defensible moat. Events have become a large part of our people-first recruiting approach and so far, we've taken candidates to Fjord's exclusive floating sauna and cold plunge in Sausalito, hosted poker nights (with everyone's first buy-in on us!), and rented out Pilates studios. Who is the most impressive engineer you know? What would make them stop what they're doing and show up? Drop your best idea in the comments. If we do it (and you are the first to have suggested it + we haven't done it before), I'll send you $1,000.

At the ServiceNow World Forum, everyone wanted to know what comes after ServiceNow. The answer was parked outside. With ice cream. It’s Serval now. @getserval

Just going to leave this one here...

🚨 CATALYST. IS. LIVE. Catalyst is the AI agent that automates how automations are built. It analyzes ticket history and business system data to identify repetitive, manual work, then drafts the workflows, skills, knowledge, and access configurations to automate it. Every change is staged for admins to review and test before publishing. Automating a task forever should be easier than doing it manually once. It’s Serval Now.

If you're running ServiceNow today, here's some important reading for you. Thank you to @iamVictorDey at @Forbes for digging into the story behind Catalyst and why we built this. It’s @getserval Now. forbes.com/sites/victordey/2…

In just three years, @WeAreLegora surpassed 600 employees and plan to more than double by the end of the year. A company growing this fast generates a lot of internal demand. More people to onboard, more access to grant, more requests hitting the queue every week. To keep up, they started running their IT on Serval. Within a month of signing, their team had 46 automated workflows live. They’ve since expanded to additional teams, with more in the pipeline. Every request resolved with Serval is time back for the work Legora hired people to do.

Jake Stauch joined @SquawkCNBC this morning with @SeatGeek CEO Jack Groetzinger. With Serval, SeatGeek went from 0% to 50%+ of IT requests automated in 60 days, built 132 automations in the first eight weeks, and embedded their engineers into business units as FDEs.

SeatGeek CEO & Serval CEO discuss the future of AI at work & automating IT support: cnb.cx/4fgRIkf

SIXTEEN NEW SERVALS STARTED THIS WEEK 🐯 The largest single-day class in Serval’s history, joining across engineering, sales, marketing, product, and design. Welcome to the pride! We’re still hiring → serval.com/careers

"By the end of it, I was scraping my brains off the wall." That's PJ Barry, Director of IT Support and Engineering at @cribl_io, describing our first demo call. He wasn't expecting much. His team had just finished a months-long ITSM implementation, and a new automation stack was off the table. We asked what had been frustrating him lately. He pointed to a workflow consultants had spent three weeks on. Serval built it in twenty minutes, live on the call. Now, “Can Serval handle this?” is the default starting point for Cribl's IT team. The results after six months: Six months in: 🔧 $600K + saved in labor and engineering effort 🔧 7,000+ hours recovered 🔧 54 workflows built 🔧 200,000+ executions - across IT, finance, legal, and support. Full case study here: serval.com/customers-cribl

Instead of reacting to the barking, the serval remained calm and slowly diffused the situation

BRB ⚽️

We’re hiring. Find what we’re looking for 👇 serval.com/careers

_______________ |                            | |  We're hiring     | |______________|         \          \  /\_/\            ( •ω• )            /づ    づ           (___||___) Our open roles: → Applied AI Engineer → Deployment Strategist → Deployment Success Manager → Head of Deployment → Head of Engineering → Security Engineer, Detection and Response → Software Engineer, Backend → Software Engineer, Deployed → Software Engineer, Frontend → Software Engineer, Infrastructure → Exceptional Talent Reserve → Strategic Finance Senior Manager → Agentic Operator, Growth Marketing → Integrated Growth Marketer → Product Marketing Manager → Senior Designer → Senior Field Marketing & ABM Manager, East → Senior Field Marketing & ABM Manager, West → Senior Manager, Social Media → Technical Product Enablement Manager → Design Engineer → Product Designer → Enterprise Account Executive → Mid-Market Account Executive → Revenue Strategy & Operations Lead → Sales Manager, Enterprise → Sales Manager, Mid-Market → Strategic Account Executive → Emerging Talent Recruiter → GTM Recruiter → Lead Sales Recruiter → Sourcer → Technical Recruiter serval.com/careers

When legacy ITSM asks you to reimplement...

EIGHT new Servals started this week. The biggest single-day class in our history. We’re growing quickly to keep up with customer demand, with new teammates joining across engineering, sales, and marketing. And we're just getting started, open positions here: serval.com/careers