The smart screen recorder for software teams
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Shipped: the Jam plugin is in the @cursor_ai marketplace ⚡
Built-in rules tell Cursor which Jam tools to use and when. Paste a link and it works the bug from there.
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Jams now have chapters and previews
Jams are split based on audio, pages visited, errors and clicks so you can find a key moment without watching a full playback
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Shipped: transcripts in Jam ⚡
- Search the transcript, jump to the exact second
- 1 click copy to your favorite agent harness
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Shipped ⚡️ your coding agent can review Jams before you do
Meet the new Jam CLI, plus agents can see your screen recordings, read transcripts in any language and create Jam Recording Links on demand
Writeup below
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We redesigned Jam's most important product surface: the share page.
@majroth and Petar took us behind the scenes:
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New: @mention teammates in a Jam. Bring their attention right where you need it without ever leaving the Jam.
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Shipped! Every url visited during a recording, right there in the Jam. No extra hunting required ⚡️
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We rewrote every toast in Jam using Claude Code!
Here's the exact workflow we used to audit, rewrite & push to prod:
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Meet the new Jam MCP
Now you can pipe even more context into your AI agent for faster & higher quality fixes
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Just launched! Diagnose issues even faster w/ stacked logs
Now it's easier to see duplicate errors in every bug report.
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Launching today! Capture customer notes in every Jam
Send a link, get a complete bug report w/ video + logs & their written notes
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Updated UI so you don't have to be this guy anymore!
All the important stuff will stay in the center no matter how wide your screen is.
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We built a set of OSS tools for devs who don't like ads!
Launching today: log file viewer! Check it out: jam.dev/utilities/csv-file-v…
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New in Dev Starter Pack! The stack you need to build your startup - free.
Now you can create & launch your website w/ Solo by @mozilla 🔥
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Kicking off Claude Code Hack Day at Amazon!
A day of building, demos & prizes w/ HackerSquad & Jam 🙌
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Meet the new Jam for Intercom
- Your customers can record bugs from any browser
- Private info is blurred automatically
- Supports Intercom Slack + email
+ more!
Watch the demo ↓
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New in Jam! Automatically route your Jams to any folder
So whenever you get a bug report you'll be able to find it a lot faster
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Just launched! AI that writes bug reports from your iPhone
All you have to do is talk. It's so good, we decided to sing a bug:
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ChatGPT can now see your bugs ⚡️
Now you can debug from ChatGPT w/ all the context from your Jams
Making you so much faster 🔥 thanks @OpenAI, we're so excited!
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Here's how to get AI to fix your bugs in a one-shot prompt
Copy / paste a Jam. That's it.
AI gets all the repro context it needs to fix: debug logs, session info, etc.
jam.dev/docs/debug-a-jam/mcp
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All your bug videos come w/ a stacked view of errors
So everyone can get back to building new things way faster 🔥
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New pod 🎙️ w/ support & eng leaders at @attio!
The AI-native CRM is used by teams at Granola, Replicate, Railway & Public.
And they've been growing extremely fast - doubling their headcount over the course of this year.
We spoke w/ Elyse Mankin (Head of Support) and Philip Beevers (VP of Engineering) to understand how their teams have adapted to keep up with this rapid growth.
Let's get into it!
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It's @Intercom's AI Builders Day today!
We're the opening fireside chat, kicking off shortly 🍿
See you there!
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Just launched! AI Startup Pack: a gift (of tools!) for devs building AI ⚡️
Ready to build what's next? Let's go! fin.ai/startup-pack
Get +$100,000 in discounts from 25+ AI tools including Jam, @intercom @lovable, @attio, @meetgranola, @elevenlabs + more!
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We built a set of OSS tools for devs who don't like ads!
Launching today: Regex Playground - a contribution from AI 🔥
Completely built by @cognition's Devin, check it out: jam.dev/utilities/regex-test…
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2026 is the year of the support engineer 🔥
Here's Susana de Sousa from @plainsupport on why!
P.S. Catch her IRL tomorrow at Plain x Jam Happy hour in SF: luma.com/x9n37nbt
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New Mac shortcuts! ⚡️
Now you can can request Jams from your customers simply by typing /jam wherever you’re chatting with them.
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Someone created the 13 millionth Jam today!!
We tried to figure out how to celebrate.
So we’re eating 13 million gummy worms in your honor.
Yum! I’m a turkey and I love bugs.
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Susana de Sousa is the Head of Community at @plainsupport - an AI-native customer support platform used by teams at Cursor, Raycast, Granola, and n8n.
In our conversation she shared how the customer support function is going through an identity shift:
The old playbook is dying (if not dead already), and the new one isn't fully written yet.
She unpacked why support is no longer just about resolving tickets, but more about engineering (increasingly) technical systems that remove the need for tickets in the first place.
Susana shares a very grounded view of where support is going and what support leaders should be thinking about as we head into 2026.
Let's get into it!
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Paste a Jam in Linear & engineers can see the video w/ network and console errors right in the ticket
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Just launched! 1-click Linear tickets w/ embedded video 🐆
So you can report bugs in seconds & engineers can fix them faster
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Product experience and support experience are merging. They are one thing. Two views from @Vercel & Jam:
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It’s been 1 hr since launch and already 250 bugs reported w/o customer details with auto-blur 🤯
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