Hi everyone - we're working as quickly as possible to resolve any glitches from the overwhelming response to our Black Friday sale which will extend through tomorrow. Thank you for your patience!

Nov 24, 2018 · 3:27 AM UTC

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Replying to @jcrew_help
Nice to hear but call it what it is...”resolve any glitches”? I’ve been unable to even access the JCrew website...literally all day...
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So sorry for the difficulty, Matt - really appreciate your patience while we work through the issues. We've extended our Black Friday sale so that you can still take advantage of the discount. Always here if you have any questions in the meantime!
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Replying to @jcrew_help
Glitches 😂😂😂 I’ve been trying since 11am. So we’re going on 12 hours of no website.
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So sorry for the trouble on the site recently. We're still experiencing an overwhelming amount of traffic and appreciate your patience while we work through the issues. Hope you'll keep checking back - we've extended our sale through Sunday for the trouble!
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Replying to @jcrew_help
It’s been 5 days since I’ve reach out for shipping confirmation on my order from 11/29....
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Very sorry for the delay in getting back to you, Kirsten - we've responded to your DM.
Replying to @jcrew_help
4-5 hours now...even when a page loads, the cart won't
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So sorry for the trouble - we're still receiving an overwhelming amount of traffic and appreciate your patience. Our 50% off sale has been extended through Sunday so that you'll have more time to take advantage of the savings. Always here if you need anything in the meantime!
Replying to @jcrew_help
I didn’t get a response to my tweet this morning about the prob.
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So sorry for the wait, Julie - we've reached out via DM!
Replying to @jcrew_help
I’ve been trying to check out for the last two hours. Hope I still get my deals after midnight.
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Really sorry for the trouble, Katie. We've extended our sale through Sunday, 11/25, so that you'll have time to order. Feel free to DM us with any questions!
Replying to @jcrew_help
Hello. I just tried to order a few items online for the Black Friday deal, but it looks like the site is still having some problems as my order won’t go through. Any idea when this will be resolved?
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Apologies for the trouble, but the team is working to resolve now - the Black Friday promo has been extended through today though, with an additional discount on sale items and you're welcome to take advantage of this with code CYBER!
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Replying to @jcrew_help
So BIGGERSALE not applied when I checked out! Two emails and just now 30 minutes on hold but no pick up. Please get to this when you can. We know you're swamped. Thank you.
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So sorry for the delay, but we'd love to help! Please send us a DM with the order number - we'll make sure you get the correct prices. x.com/messages/compose?recip…
Replying to @jcrew_help
The shirt model wearing is slim or regular fit?
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Would love to look into - we've sent you a DM!
Replying to @jcrew_help
Hi. I ordered today, but I ordered the wrong size. Can you change the size from 8 to 0? My order nuber is 1153808947. If the size can not be exchanged, please cancel.
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Hi there - the team has been in touch via DM.
Replying to @jcrew_help
I sent emails and DMs. I have heard nothing. What gives?
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Apologies for the delay, but glad to see this adjustment has been done.
Replying to @jcrew_help
Help pls.... always says something went wrong on my info. I have done so many times.
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Really sorry to see, but we're glad to help - please send us a DM with your email address so we can look into further.
Replying to @jcrew_help
Hi I ordered just a couple of hours ago, and the discount percent was increased from 50 to 60%. Could you adjust the price for me?
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Feel free to DM us with your order number - happy to take a look!
Replying to @jcrew_help
Please get an app
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you can download our app, available in the Apple App and Google Play store! 🔍
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Replying to @jcrew_help
every year it's the same thing. why hasn't this gotten any better? not only have i not received my order that was placed 11 days ago, i haven't received a shipping email, and haven't received a response to my email inquiry. last, but not least, the online chat isn't open!
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Apologies for the delay - we're experiencing a higher volume than expected. We'd love to check into your order for you - please DM us with your order number. x.com/messages/compose?recip…
Replying to @jcrew_help
I have emailed, sent Twitter message yesterday, and now on phone hold for 20 minutes to check on order I was paid extra shipping to get 3 days ago and still haven’t received it. No response from any form of contact. Can you help? Terrible service right now.
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Very sorry for the wait, Irene - know we've been in touch!
Replying to @jcrew_help
I am able to access your site now but are you honoring the TJIF code since the site didn’t work yesterday?
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Hi Tammy - glad to confirm that we've extended our sale through Sunday, 11/25 - let us know if you need anything!
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