Official support for @joinkuda, the bank built for more. Need help? Send in-app chat or call 0700022555832. | Self-Help: selfhelp.kuda.com
Everywhere
- Tweets 166,197
- Following 2
- Followers 85,808
- Likes 216
Pinned Tweet
Hi there,
Kuda isn’t affected by the recent circular from NIBSS.
The circular mentions “Switches, Payment Service Solution Providers and Super Agents.” We’re a licensed microfinance bank, so we don’t belong to any of the groups mentioned.
Your money remains safe with us💜
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Kuda App Support retweeted
Hi @Boss_CJ_fficial, Thank you for reaching out. We're sorry about this. We have responded to you in the DM. Thank you.💜
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Kuda App Support retweeted
Please, try to sign in now if you haven't been able to and let's know if everything is fine on your end.
App Update
We've gotten messages from some people who haven't been able to sign in to their Kuda app.
We're looking into this and we'll sort it out as quickly as possible.
Please, bear with us and look out for an update here or on status.kuda.com. 🙏🏽
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Kuda App Support retweeted
It has been exactly five years since my then small, optimistic team and I shared the Kuda app with the world.
We’ve come a long way since and I couldn’t be more proud of our incredible journey.
Thanks to everyone who has come along with us and Happy @joinkuda Anniversary! 💜
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Hi @StephenEJombo ,
We're sorry about this.
We would love to help resolve this issue but your DM is closed.
Please send us a DM so we can help.
Thank you.💜
R.A
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Kuda App Support retweeted
Transfer Update:
Some transfers have been delayed today because the settlement partner for all banks was fixing a downtime.
We'll sort out all pending transactions within the next 48 hours.
Thank you for your patience. 💜
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Kuda App Support retweeted
Dear @kudahelp_ng,
I want to express my gratitude for your swift and efficient response in resolving the issue I was facing with my transfers. Your prompt assistance is greatly appreciated.
Thank you for your excellent service! 💜
@kudahelp_ng, my account is blocked, ive not been able to make transfers since morning?
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Hi @OGGeneral19 ,
We're sorry for the inconvenience
Your DM is locked.
Please, send us a DM so we can help.
Thank You💜
Am really tired of all this stress since on Saturday I have been trying to get this done but still yet nothing.
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Hi @nelsongeegold, We're sorry for the inconvenience.
We'll love to look into this.
To talk to us safely, please Chat in-app by:
Signing in to the Kuda app > More > Get Help > Chat With Us.
Waiting to hear from you
Thank you.💜
M.J
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RT @joinkuda: If you need support with your Kuda account, the only handle to reach out to is @kudahelp_ng. We will reply.
Please, please,…
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Hi @btc_nurse
We're sorry for the inconvenience.
We'll love to look into this.
To talk to us safely, please Chat in-app by:
Signing in to the Kuda app > More > Get Help > Chat With Us.
Waiting to hear from you.
Thank you.💜
M.E
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RT @joinkuda: 🚨 To avoid getting scammed, you should only reach out to us for support on these channels:
1. Chat on your Kuda app. 💬
2. @…
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RT @joinkuda: For example, this is a scam account.
Please, don't have conversations with this account! 🛑
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Kuda App Support retweeted
Hi, there! Happy (rainy) Friday.
Please, please, look out for our official support handle - @kudahelp_ng - and the fresh gold verification mark.
Don't chat with any other account claiming to be "Kuda Support" or a "Kuda agent," and don't click the dangerous links they share. 🙏🏾
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Hi,
Thank you for reaching out.
We're sorry about the inconvenience caused.
Please send us an in-app message, so we can review and advise further.
To send an in-app message: Sign in to the Kuda app > More > Get Help > Chat With Us.
Thank you.💜^OB
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Hi, @SeyeEsan
We're sorry about this.
We're unable to send you a DM.
Please send us a DM @kudahelp_ng with the transaction details so we can help.
Thank you💜
G.E
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Hi @kudahelp_ng, We are sorry about this.
Please send us an in-app chat with details of the transaction so we can help.
Thanks💜
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Hi there,
We're optimizing our support services to provide you with a better experience. Get help in-app:
Sign in to the Kuda app >More>Get Help>Chat With Us.
Have a complex issue? Submit a ticket here: help.kuda.com/support/ticket
Report a transaction: selfhelp.kuda.com/
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Hi,
Thank you for reaching out.
We're sorry about this.
Please ensure you have the latest version of the Kuda application.
Then restart your device and try to log in with another network or WI-FI.
Also, you can use our web platform; app.kuda.com/login
Thank you💜^OB
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Please use our web platform; app.kuda.com/login
Thank you💜^OB
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Hi @Olamzy_OG,
Thank you for reaching out.
Please check your DM for feedback from us.
Thank you.
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