Kustomer@kustomer

Fast, personalized, and efficient #customerservice for growing businesses. Request Live Demo: tinyurl.com/43b8bzrc

 New York, USA
kustomer.com
Joined October 2015
2,214 Photos and videos
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Kustomer@kustomer
Sep 21
Todd is at it again... this time, chasing a customer mid-jog to stop her from leaving. ๐Ÿƒโ€โ™‚๏ธ No data. No plan. No actual offer. Just Todd, a retention crisis, and one very unlucky bush. ๐Ÿ™ˆ His parting shot: "I'll put something in your calendar."
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Todd Waffle has discovered the customer 360. Unfortunately, he took it a little too literally. ๐Ÿ˜ฌ Six weeks of secret surveillance. Their coffee order. Their fear of swans. ๐Ÿ™ˆ Todd calls it a "360 profile." The customer calls it: "Get that out of here."
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We asked Jacob Hansen what problem he's solved at Kustomer that he's most proud of. His answer? One that started with listening.
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The best part was hearing customers say, "I'm no longer having these issues." For Jacob, seeing that impact is a little addictive, in the best way. It keeps him looking for the next problem to solve and the next opportunity to make the customer experience better.
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If listening, solving meaningful problems, and seeing the real impact of your work sounds like your kind of challenge, we'd love to meet you. Check out our open roles and join the Krew: okt.to/769DVy

Careers at Kustomer: Explore Open Positions | Kustomer

At Kustomer, we're reimagining the customer experience โ€” and fast. Join a rapidly growing team that's on a mission to bring customer service into the 21st century.

kustomer.com
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Todd is at it again... this time, chasing a customer mid-jog to stop her from leaving. ๐Ÿƒโ€โ™‚๏ธ No data. No plan. No actual offer. Just Todd, a retention crisis, and one very unlucky bush. ๐Ÿ™ˆ His parting shot: "I'll put something in your calendar."
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Kustomer brings conversation history, sentiment, engagement, and customer context into one timeline, so teams spot rising friction and unresolved issues while there's still time to act.
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Daily Harvest used this approach to double agent productivity and drive a 10% increase in weekly revenue. Want to see what proactive retention looks like when you don't have to chase customers into the bushes? โ†’ okt.to/ZuD5FY

Request a Live Demo | Kustomer

Fill out this form and our team will get in touch to demonstrate how Kustomer can help you transform your customer experience.

kustomer.com
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We're excited to sponsor the HER In Focus Built by HER Summit, hosted with Shopify on October 6 in NYC. ๐Ÿ’› Kustomer will lead a hands-on workshop alongside a day of live-build sessions created for women founders, operators, marketers, and leaders working at Shopify brands.
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Join us: okt.to/ytV2CE

HER In Focus: Built by HER Summit ยท Luma

This is our biggest production yet. Built By HER is a closed-door summit for 65 brands, capped, curated, and built exclusively for women currently working at aโ€ฆ

luma.com
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AI has made it easier than ever to build your own software. But for CX teams, "Can we build it?" is no longer the most important question. The better question is: "Should we?" Here are five rules for making smarter build-versus-buy decisions: okt.to/07WuFD

Should You Build or Buy B2B Customer Experience Software? | Kustomer

Build vs. buy customer service software? The decision involves cost, scalability, and integration depth. Here are 5 rules for B2B CX teams.

kustomer.com
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Growth is a good problem to have, until your systems can't keep up. ๐Ÿ˜ฑ As Paddle brought on more sellers, its previous CX platform started holding the team back. Conversations became harder to manage, there was no way to set SLAs, and some customers waited weeks for a response.
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After moving to Kustomer, Paddle brought customer data, conversation history, and support channels together in one place. Automated workflows also made it easier to route complex requests to the right teams.
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At #Dreamforce? โ˜•๏ธ is on us! Find our Krew to claim your coffee!
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Meet Todd Waffle, our Chief Happiness Officer with more enthusiasm than judgment. ๐Ÿคญ His latest move: showing up to wash a customer's car. Nobody asked him to. ๐Ÿ™ˆ Todd's pitch: "We're not just Reactors. We're PROACTORS." โžก๏ธ okt.to/M96xH8
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We are thrilled to launch of the Partner Certification Program, a new standard for verifying that implementation partners can deliver Kustomer and Kustomer AI correctly. Read all the details here: okt.to/qfF0P1
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Check out this conversation with Tonya Coker, President of OutPLEX, about why a partner would want to get certified. ๐Ÿ‘‰ okt.to/0chQM6

Kustomer Partner Program Certification Launch: OutPLEX

Kustomer launches a Partner Certification Program requiring impleme...

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205 G2 reports. 76 badges. 24 top-five placements. That's our Fall 2026 season on G2, and honestly, it still doesn't feel real. Some of the highlights ๐Ÿ‘‡
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โญ๏ธ Leader ๐Ÿš€ Momentum Leader ๐Ÿค Best Relationship, Mid-Market โ€‹โ€‹ ๐Ÿ“ˆ High Performer โ€‹โ€‹ ๐ŸŒ Regional Leader, Asia โ€‹โ€‹ ๐ŸŒ Regional Leader, EMEA Thank you to everyone who took the time to share feedback. And to the whole Krew: you're the reason there's something to write about.
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