The best partners we have are the ones who asked hard questions before signing.
Push on scope, on what happens to your data if you leave, and on what the security layer consists of. Nobody is surprised in month seven.
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Something I have changed my mind about over nineteen years: the technical answer is rarely the hard part.
The hard part is telling a partner something they do not want to hear, early and plainly, when waiting would be easier.
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The tickets that worry me are the ones nobody files: the workaround that became permanent, the shared login from 2021, the backup report going to an inbox belonging to someone who left.
None of them generate a call. They surface anyway.
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A habit in my industry I have never liked: selling on fear. It works, which is the problem.
The harder sell is proportion. Two of six things matter now, one next year, three never. Worse quarter for us, better call for you.
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ByteTime started in 2007 with four friends from kindergarten in Katy. Three of the four had served.
What that gave us was a habit: nothing counts as handled because someone feels good about it. Somebody checks.
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Most owners can tell me what they spend on technology. Few can tell me what they would lose if it stopped for three days.
The second number should drive the first. Working it out is one unpleasant afternoon.
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Some of the best decisions I have made running this business were turning work down.
If a provider tells you they can do everything, ask what they turned down recently. The answer tells you whether they know their own edges.
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The cheapest quote is often the most expensive decision in the room. It is rarely dishonesty; usually the number described a smaller job than the buyer thought they were buying.
Ask what the price excludes. Ours included.
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Nobody notices the update that landed on time, or the backup tested in March that never had to be used. The visible work is the ticket, and a ticket is what already went wrong. So the provider preventing problems looks less busy than the one generating them.
Twenty years of watching this: the low IT quote wins, and eighteen months later they're quoting again. The low bidder usually wasn't lying. They priced the work they meant to do, not the work the business needed. Ask what a price assumes. bytetime.tech/how-to-choose-…
I have never seen a risk assessment come back empty. Not once in twenty years. The question isn't whether your environment is carrying something. It's whether you find out on your schedule or somebody else's. bytetime.tech/what-a-cyberse…
Most bad IT relationships start with a number somebody produced without looking at anything. The fix is boring and it works: assessment first, number second. What the assessment covers: bytetime.tech/what-a-cyberse…
Nobody chooses a bad IT provider on purpose. They choose a good-sounding one. We wrote the buyer's guide that makes the differences visible: 7 steps, 5 questions, the red flags. bytetime.tech/how-to-choose-…
The next chapter starts now. Grateful for the opportunity and excited to be a part of what Coach Allen is building at Lamar. Boomtown, let’s go! #PeckEm@Lamar_Baseball@TresBarrera13@tx_pierce