We're sorry for any frustration tonight with the hold! Rest assured, we have all hands on deck to assist everyone calling in as quickly as possible. We appreciate your continued patience with them tonight! -Heather
I was on hold for 40 minutes and gave up. @SouthwestAir you hire enough people to monitor social media, why don't you hire more people to pick up the phone. #fail#disappointed
@SouthwestAir Is flight 863 from Burbank to Oakland canceled? I got a text saying it was canceled but when I do a flight check, it still there. Also, I've been on hold for 40 mins. Pick up the phone!!