Support
@bot — give it access to your helpdesk software (
@Bento Chat,
@helpspot,
@helpscout, Intercom).
If your helpdesk software does not answer tickets for you ask it to pull tickets every 30 minutes and use your docs to answer them the best it can (if you are scared ask it to ask you for review each time).
If your docs suck, ask it to pull the last 12 months of tickets and write docs for anything you haven't covered.
GOOD DOCS = GOOD BOT.
If your helpdesk software is already answering tickets for you, like in
@Bento Chat or Intercom, then ask bot what items are assigned to you or have been escalated to a human.
^These tasks likely require you to console into your app or press some buttons in an admin interface so I recommend you turn that into an API and build an MCP to interface with it.
Then give
@bot access to that MCP.
You can then ask your bot to do a sweep a few times per day, give you a summary/suggestions, then you just text back to tell it what to do. It will then interact with your admin MCP to get the job done.
This is what I've done and it's fantastic.