Please don’t tweet personal info. We’ll never ask you for account details or passwords. T&Cs: bit.ly/1pUfoOD
- Tweets 122,428
- Following 410
- Followers 38,393
- Likes 3,122
We're extremely sorry that some estates of deceased customers were not repaid money from all of their NS&I accounts following a bereavement claim. NS&I will contact estates that are affected and will publish further information in due course. nsandi.com/help/lost-touch-w…
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Our online and phone services have now returned to normal. We apologise for any inconvenience caused while we worked to resolve the issue and would like to thank everyone for their patience.
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We’re experiencing some intermittent technical issues with our website and phone lines this morning. Our teams are working hard to resolve this as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience.
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Our team is here from 08:00 until 20:00 to help you today - If you need us for anything, please drop us a DM and we'll be happy to help.
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We are aware of an intermittent issue when logging in to our website. We are working hard to fix this and ask you to try again online later.
If you need to speak to us urgently, please call us on 08085 007 007.
We are sorry for any inconvenience caused.
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The issue of some customers not receiving their one-time passcodes should now be resolved.
We apologise for any inconvenience experienced, but thank you for your patience.
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We're are aware of an issue with OTP's at the moment and apologise for any inconvenience this may cause.
We are working hard to resolve this and thank you for your patience.
If you need urgent help, our Contact Centre Agents can assist if you call.
ow.ly/Qfwc50SV8Kq
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We can confirm the issue when logging in online has now been resolved. Thank you for your patience on the matter.
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Hello, we are aware of an issue when logging in online. If you need to speak to us urgently please call us on 08085 007 007, if not please try again again later. We are working hard to resolve this and thank you for your patience.
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NS&I retweeted
Good morning,
Have you previously uploaded documentation as part of your new application?
Isabella.
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NS&I retweeted
If you wish to formally complain, you can find out how to raise a complaint on our website here: nsandi.com/contact-us Lacey
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Our online service is now back to normal 👍
The service was temporarily unavailable while our technical teams worked on the issue. Thank you for being so patient with us on this busy morning. We’re really sorry if we caused you any inconvenience.
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We’re currently having a technical issue with our online service. We’re fixing it as fast as we can. Please try again later. Thank you for your patience.
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As we join the nation in mourning the passing of Her Majesty Queen Elizabeth II, our customer service team aren't available right now.
If you need to contact us with a query, our team will be available again Tuesday 20 September from 7am to 10pm.
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Our system maintenance is now complete.
Thank you all for your patience, you can now use our online services in full once again.
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We're carrying out some essential maintenance on our systems between 07:00 on Saturday 21 May to 02:00 on Sunday 22 May 2022.
Our online service won't be available during these times.
Thank you for your patience.
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Good afternoon. The technical issues we were having this morning appear to be resolved and we thank you for your patience. Please let us know if you experience any further problems.
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We're experiencing intermittent technical issues with website logins this morning. We're working to resolve them as soon as possible. To check results, please use the prize checker on the front page of the website or use the prize checker app. Apologies for the inconvenience.
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Today is the end of an era…. Our fabulous Michael is leaving on a jet plane to start his new life in sunny Spain. 🛫 Good luck with your new job. We’ll miss you. Buena suerte con tu nueva aventura.
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