Ofgem
@ofgem

We are Britain’s independent energy regulator. Our role is to protect consumers now and in the future by working to deliver a greener, fairer energy system.

 London, Cardiff & Glasgow
linktr.ee/ofgem
Joined April 2009
4,856 Photos and videos
Customers connecting to the electricity network should get a service they can rely on. We're proposing tougher expectations for network companies, clearer customer milestones and better access to network data. 🔗 Learn more: ow.ly/4zQX50ZRlZr #CleanPower2030
Graphic showing a view of Earth from space at night with illuminated cities and a network of glowing connection points linked by lines across the planet. Large text at the top reads: “Improving the connections experience for customers.” The Ofgem logo appears in the bottom right corner.

ALT Graphic showing a view of Earth from space at night with illuminated cities and a network of glowing connection points linked by lines across the planet. Large text at the top reads: “Improving the connections experience for customers.” The Ofgem logo appears in the bottom right corner.
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🏠 Moving home can be stressful, but don’t forget about your energy supplier! Give notice and provide meter readings and a forwarding address to ensure a smooth transition. Tap our link in bio for more.
IMAGE: A set of keys TEXT: Moving home? Checklist: Give your electricity and gas supplier at least 48 hours' notice that you're moving Read meters on moving day Give your supplier your email address for the final bill Helping you be #EnergyAware

ALT IMAGE: A set of keys TEXT: Moving home? Checklist: Give your electricity and gas supplier at least 48 hours' notice that you're moving Read meters on moving day Give your supplier your email address for the final bill Helping you be #EnergyAware

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Do you know your rights if you’re struggling to pay for your energy? Check out our guide below and get help 👇
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Scammers are posing as Ofgem to steal your info. ✅ Ofgem won’t sell you energy ✅ Won’t ask for bank details ✅ Won’t show up at your door Got a dodgy message? Stop. Check. Protect. 📞 0300 123 2040 📧 report@phishing.gov.uk 🔗 Tap our link in bio for more.
Illustration warning to protect yourself from energy scams with a person showing an Ofgem ID badge and another person thinking with a question mark.

ALT Illustration warning to protect yourself from energy scams with a person showing an Ofgem ID badge and another person thinking with a question mark.
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The Priority Services Register is a free service designed to provide additional support to people that might need it 🤝 By joining, you can receive tailored assistance from your energy supplier to meet your specific needs. Learn more: ow.ly/Qglz50ZGrE0
HEADLINE: Get help from your supplier: Sign up to the Priority Services Register

ALT HEADLINE: Get help from your supplier: Sign up to the Priority Services Register

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Who’s responsible for your energy? If someone else manages your energy, like a landlord or site owner, you still have rights. Find out how to tell who manages your energy, your rights, and ways to get help if you’re struggling to pay 👇
You can still get help and support

ALT You can still get help and support

Using a prepayment meter?

ALT Using a prepayment meter?

Extra help is available

ALT Extra help is available

What you can do

ALT What you can do
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Let’s help each other to be #EnergyAware – do you have friends, family or neighbours who might need: 🟠 Extra support in a power cut 🟠 Help to avoid energy scams 🟠 Energy saving home improvements to keep them safe and warm Think about how you can offer support.
HEADLINE: Check on friends and family

ALT HEADLINE: Check on friends and family

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Have you fallen behind on paying your energy bills? 🟠 Free debt advice here ow.ly/I9Eh50ZGrAC 🟠 Check your eligibility for extra support here ow.ly/e6p350ZGrAB 🟠 Find out about grants available to pay off debts here ow.ly/QcQZ50ZGrAz
HEADLINE: Get help tackling energy debt

ALT HEADLINE: Get help tackling energy debt

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If your energy supplier has stopped operating, don't worry. ✅ You'll be transferred to a new supplier ✅ You'll see no disruption ✅ Your credit is protected Tap our link in bio for more.
TEXT: How you're protected when energy firms collapse PIC: Man sat on a chair with a cat on his lap on the phone to an advisor

ALT TEXT: How you're protected when energy firms collapse PIC: Man sat on a chair with a cat on his lap on the phone to an advisor

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🏠 Moving home can be stressful, but don’t forget about your energy supplier! Give notice and provide meter readings and a forwarding address to ensure a smooth transition.
Moving home checklist

ALT Moving home checklist
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Did you know, you might be eligible for help from the government's Household Support Fund? You can apply through your local council for financial support with essentials including utility bills Visit your council’s page to find out more ⬇ ow.ly/YjiC50ZGrwV
TEXT: Help for families Helping you be #EnergyAware

ALT TEXT: Help for families Helping you be #EnergyAware
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Heat network operators and suppliers must register with Ofgem by 26 January 2027. Our registration service is open now. Get started ➡️ ow.ly/RaNR50ZOe45 #HeatNetworks
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1/3 Energy Secretary @Miatsf joined Martin Lewis on @itvMLshow to answer your questions on what the government is doing to bring down energy bills 👇 We’re already taking action, including cutting VAT on electricity bills, £150 off costs and the £150 Warm Home Discount.
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Is your business a microbusiness? If so, you may be eligible for microbusiness support. Tap our link in bio for more.
PIC: Illustration of a person in an apron holding a coffee cup, standing at the entrance of a coffee house with menu boards inside. TEXT: Does your business have fewer than 10 employees and turns over less than £2 million?

ALT PIC: Illustration of a person in an apron holding a coffee cup, standing at the entrance of a coffee house with menu boards inside. TEXT: Does your business have fewer than 10 employees and turns over less than £2 million?
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If your energy bill feels confusing, you’re not alone. Here’s a simple guide to what it all means, so you can feel more in control and avoid bill surprises💡
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If you rent and are responsible for paying your energy bills, your landlord or letting agent cannot unreasonably prevent you from switching suppliers. 👉 Learn more: ow.ly/e7l250ZGru3 #EnergyBill
TEXT: Advice for renters

ALT TEXT: Advice for renters
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Checking your bill is an important part of being informed, in control and #EnergyAware. Take a look and check your details are correct. If you think you’ve been charged incorrectly, contact your supplier. You can find more information here ⬇️ ow.ly/94pw50ZGrrN
TEXT: Understanding your energy bill. Helping you be #EnergyAware

ALT TEXT: Understanding your energy bill. Helping you be #EnergyAware
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So much of staying on top of your energy bills comes down to keeping in touch with your supplier. Keeping your details up to date and reaching out early can unlock support, flexible payments, and better deals. Staying connected can save you money.
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There are many different schemes in place to help you pay your energy bills, as well as benefits, grants and help offered by the government and energy suppliers. To see if you qualify for support, click here ⬇️ ow.ly/9pkI50ZGrkY
An elderly woman consulting a professional at a desk. TEXT: Help paying your bill

ALT An elderly woman consulting a professional at a desk. TEXT: Help paying your bill

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If you’re in debt your supplier has to support you to get on top of your payments. You can find info on the protections in place for customers who owe money here: ow.ly/rp6Y50ZGrky
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