Production pay feels like a magical unlock as a business owner - solves incentives, alignment, results based culture. But I think thereâs some industries where itâs very very hard to track and implement - like residential landscaping
We killed our employee incentive program
Spent over a year trying to make it work. Felt like we had traction sometimes... hard to tell. Ultimately pulled the plug.
The program:
Revenue share over a certain percentage. Every day gets a baseline labor rate. Beat it, and you split the savings with us.
In theory it incentivizes guys to drop below a target labor rate. (guys to get faster underneath it)
Some guys got it. Some didn't.
Here's the thing: we could never explain it cleanly or get them feedback fast enough.
Lessons:
- It has to be simple. Easy to explain, easy to adopt. Too many penalties. Math problem was confusing.
- Feedback has to be FAST. Phone pings the second you make more money, you do that again. Next day is okay. Two weeks later is useless.
- They have to know why. Which actions actually made them money.
We were a few days to a week behind. By the time they saw the number, they couldn't remember what they did to earn it.
So it felt like funny money. "Cool, I made more." Or "cool, I didn't."
My dad has always said he doesn't believe in incentives below the foreman level. I get it now. Not sure I agree.
I still think the ideal is to push it as low in the org as you can, with feedback as fast as you can. We just haven't found the tool yet.
Anybody actually made crew-level incentives work? What did you use?