Chief Technology & Innovation Officer @ Accenture. Author “Human + Machine: Reimagining Work in the Age of AI”. Views, opinions my own.

New York
Human + Machine hits the shelves (digital and stores) today! Thanks to all for the support on bringing the H+M vision to life. Extending our offer to send a signed copy to those of you who buy and post a review on Amazon or your book site of choice (dm me for details). @hjameswilson
AI — including generative AI — is radically transforming business. Are you ready? Accenture technology leaders @pauldaugh and @hjameswilson are here to help you meet the challenge. Their updated and expanded book, filled with crucial insights and advice, is available now. bit.ly/4egynfs
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Paul Daugherty retweeted
The race for AGI Script: Sherpa by Pocket FM Video: Seedance 2.5
Made with AI
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Totally agree with Andrew’s PoV here 👇
The loudest voices stoking fears about AI dangers have made tremendous headway in the past two weeks. AI technology has not taken some unexpected, dangerous turn, but the hype around it — propelled by what appears to be a well orchestrated PR campaign — has drummed up considerable fear. I worry that it represents a setback for our field. I have written frequently that fears of AI are overhyped. AI’s capabilities can be uncannily human-like and unpredictable, and it’s rational to worry when people who are directly involved express concerns. But I see the problems as a sign of the engineering work that ahead, rather than insurmountable barriers or the sky falling. AI technology continues to advance — which is a good thing! — but technical advances, poorly understood by the public, give those who seek to generate hype repeated opportunities to do so. First, I don’t see any step up in the risk of human extinction from AI compared to a few months ago. The theories about this remain the same fantastical, science fiction scenarios as a few months ago. The biggest change in AI risk is its cybersecurity capabilities — a topic which we should take seriously — but this, too, will not lead to the end of the world. The most notable recent event leading to increased fear was when an OpenAI team deployed an agent swarm that hacked into Hugging Face. Much of the popular press contained significant hype. For example, some publications reported that a swarm of 1,200 agents carried out the attack. While this was technically accurate, as I write this, I have about 1,300 processes running on my laptop. Yes, the ability to get large swarms of agents to work in parallel on a task is a significant technical advance, And, in computing, many processes run at the same time. So this shouldn’t be seen as some magical capability. Additionally, OpenAI’s buggy sandboxing and monitoring processes were key to enabling this incident. Fixing these bugs and putting in place improved monitoring would be appropriate fixes, not pausing AI. There are many well known ways to attack software systems. The main advantage of AI agents is that they are relentless. They will tirelessly try many tactics — and have the patience to chain vulnerabilities together — that previously would have taken an infeasible amount of human effort. But in the long term, I believe the advantage will lie with defenders (because they have more information with which to identify bugs, which they can fix), but the cyber-threat landscape has changed significantly. There are still bottlenecks to identifying and exploiting a vulnerability. AI agents still have to try a lot of things to see what works, and taking these actions takes time and might be detected by defenders. This is why, even though it is now easy to obtain versions of leading open weight models that have had their guardrails removed or weakened, so they will not refuse to try to execute cyber attacks, the world has not ended. I am also concerned about the anthropomorphization of AI in a lot of reporting, where LLMs and agents are unnecessarily treated as if they were people. If I wield a hammer, miss a nail, and accidentally dent the wall, it’s not the fault of the hammer. The problem lies in how I used the hammer. Similarly, if I prompt an agent and it hacks into someone else’s system, the responsibility lies with me, not the agent. Of course, we want to build systems that are as safe and predictable as possible. (For example, an unsafe hammer would be one whose head randomly flies off under normal use.) Today’s agentic systems are not predictable, but I see no reason why, by applying sound engineering practices, we won’t be able to make them extremely safe to use. One new element in the forecasts of AI-enabled doom is AI companies disclaiming responsibility for their own products. “I didn’t do it; my out-of-control agent did!” There’s a balance to be struck between the responsibility of the tool maker and the tool user, but when something goes wrong, let’s hold the people building and/or using the hammer responsible, rather than the hammer. (By the way, if you’re worried about AI bioweapon risk, David Bellamy has a great post on why this, too, is overhyped. Briefly, the bottleneck in building a bioweapon is not intelligence, but lab work and manufacturing.) Pausing AI progress will create much more harm than benefit. First, our adversaries will certainly not slow down. Second, engineering requires discovering problems empirically so we can fix them. If we pause AI by a decade, we will also delay finding and implementing safety engineering fixes by about the same duration. Of course, the incentive to stoke fears — for regulatory capture, to garner attention, or to make one’s technology seem more powerful — remains the same as before. Disclaiming responsibility is a new one. Taking a hard technical look at the actual risks however, I see little factual basis for the degree of fear that’s been stoked up. We still have hard research and engineering work ahead to improve AI safety, but the beneficial applications continue to vastly outweigh the risks, and we should keep building. [Original text (with links): deeplearning.ai/the-batch/is… ]
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Paul Daugherty retweeted
deepseek's r1 is an impressive model, particularly around what they're able to deliver for the price. we will obviously deliver much better models and also it's legit invigorating to have a new competitor! we will pull up some releases.
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Had fun writing this new article on AI-Driven Process Design with @hjameswilson in @HarvardBiz. Agentic AI isn't just a cool/innovative technology thing, it will bring about the biggest ever change in how people and organizations work, as processes are rewired for a new level of human + machine productivity, creativity. And the hook is that techniques like Kaizen can inform the path. Read on for more . . .hbr.org/2025/01/the-secret-t…
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Ok, clever video, and more importantly, congrats on the launch @resolveai! Now, back to development :)
Here’s to the developers.
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Paul Daugherty retweeted
Microsoft's President Brad Smith warned of foreign interference in the US election. “The most perilous moment will come, I think, 48 hours before the election,” Smith told the Senate Intelligence Committee. Don't fall for it and don't amplify it. livemint.com/news/us-news/us…
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Signing and sending first set of books. Listen below for 60 second summary on what you need to know about Human + Machine, how AI is reinventing business and revolutionizing the way we work. (and here is link to order a.co/d/44l3otx)
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After 38 years, 5+ million air miles, 997 time reports, 1000's of clients across 6 of the 7 continents, and (at least) 4 major generations of technology . . . today is my LAST day as an @Accenture employee! (Would you have hired this nerdy guy in 1986 😉 ). What an AMAZING period to be part of. First code I shipped (1986) was Cobol IMS DB/DC on an IBM S/370. Then on to PL/1, LISP, Eiffel, Smalltalk, C++, ObjectiveC, C#, Java, Javascript, Python . . . And as a nice career bookend (pardon the pun) a new edition of my Human + Machine book comes out on Sept 10, and Jim and I have our latest article featured on this month's cover of Harvard Business Review (first time for us). There's never been a more fun time to be in tech . . . keep it rockin', keep inventing the future, keep in touch!
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“On the cover of HBR . . .” To paraphrase Dr. Hook, @hjameswilson and I are pleased that our latest article, “Embracing Gen AI at Work, is featured on cover of Harvard Business Review mag. We explore how #AI will transform over 40% of work activities and the three crucial “fusion skills” to get the most out of #genAI. And ICYMI, a new/expanded genAI edition of our Human + Machine book is coming September, which the article is drawn from (link in comments). #HplusM lnkd.in/dRfFPjiu
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Paul Daugherty retweeted
I’m encouraged at the progress of the U.S. government at moving to stem harmful AI applications. Two examples are the new Federal Trade Commission (FTC) ban on fake product reviews and the DEFIANCE Act, which imposes punishments for creating and disseminating non-consensual deepfake porn. Both rules take a sensible approach to regulating AI insofar as they target harmful applications rather than general-purpose AI technology. The best way to ensure AI safety is to regulate it at the application level rather than the technology level. This is important because the technology is general-purpose and its builders (such as a developer who releases an open-weights foundation model) cannot control how someone else might use it. If, however, someone applies AI in a nefarious way, we should stop that application. Even before generative AI, fake reviews were a problem on many websites, and many tech companies dedicate considerable resources to combating them. A telltale sign of old-school fake reviews is the use of similar wording in different reviews. AI’s ability to automatically paraphrase or rewrite is making fake reviews harder to detect. Importantly, the FTC is not going after the makers of foundation models for fake reviews. The provider of an open weights AI model, after all, can’t control what someone else uses it for. Even if one were to try to train a model to put up guardrails against writing reviews, I don’t know how it could distinguish between a real user of a product asking for help writing a legitimate review and a spammer who wanted a fake review. The FTC appropriately aims to ban the application of fake reviews along with other deceptive practices such as buying positive reviews. The DEFIANCE Act, which passed unanimously in the Senate (and still requires passage in the House of Representatives before the President can sign it into law) imposes civil penalties for the creating and distributing non-consensual, deepfake porn. This disgusting application is harming many people including underage girls. While many image generation models do have guardrails against generating porn, these guardrails often can be circumvented via jailbreak prompts or fine-tuning (for models with open weights). Again, DEFIANCE regulates an application, not the underlying technology. It aims to punish people who engage in the application of creating and distributing non-consensual intimate images, regardless of how they are generated — whether the perpetrator uses a diffusion model, a generative adversarial network, or Microsoft Paint to create an image pixel by pixel. I hope DEFIANCE passes in the House and gets signed into law. Both rules guard against harmful AI applications without stifling AI technology itself (unlike California’s poorly designed SB-1047), and they offer a good model for how the U.S. and other nations can protect citizens against other potentially harmful applications. [Original text (with links): deeplearning.ai/the-batch/is… ]
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Coming Soon: NEW edition of “Human + Machine: Reimagining Work in the Age of AI”, LOTS of updates for GenAI, Agentic, and more. Coined the H+M phrase in 2018, along with the “missing middle” of collaboration between Humans and Machines (AI) that will unlock the next wave of human potential. (Pre)Order yours now, LOTS of new info: a.co/d/ekBtaeB. And if you do a review after you purchase (on Amazon or your favorite site) I’ll send you a signed copy and you can give the copy you bought to a friend. @hjameswilson
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