🏗️ head of support eng. @railway | meow@ray.cat

Singapore
Beat my sleep schedule.
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Customer support in 2026 is just two LLMs talking to each other with a meat proxy on each end.
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Culture is the compression of a thousand decisions you no longer have to explain.
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A community member in our Discord asked "what causes @Railway to go down". I ended up writing more than I planned. Sharing because the answer is less obvious than people think! (Caveat: this is the high-level version. Infra failure modes as a platform are long tail and I left plenty out, but this covers the shape of it.)
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about to do it again, I'm sorry if GitHub goes down
sorry folks, github outage was me. I just merged this.
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Model-specific ASIC like Taalas is the way forward IMO. TPUs are still bottlenecked by its HBM for model weights. Taalas etches the model on the silicon so weights are directly fabricated into the silicon itself. Taalas has accomplished 17k TPS on Llama 3.1 8B at ~250W power draw which is astonishing. Imagine a future where models are cartridges you can plug-and-play like components of a Framework laptop.
OpenAI's Jalapeno chip is already performing at 2x performance. I am very confident that we created GPUs for processing pixels concurrently as the CPU fell behind. We are now using GPUs to handle tokens and I just dont think its sustainable. The TPU is the way forward for driving down prices.
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The best interview question is a design prompt with no right answer, because the job has no right answers either.
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It’s 100% a skill issue. I’ve been fully remote in globally distributed orgs for more than a decade, and I’ve built successful remote teams and processes spanning 15-hour timezones. A good remote team ships *more* efficiently than an in-person team. The key is autonomy, ownership, & clear written comms as defaults. Writing is also why remote orgs compound. Every decision leaves an artifact. In-person orgs evaporate their context daily. “Remote doesn’t work” almost always decodes to “I can’t tell who’s working/what they’re working on without watching them” which is less about remote and more a confession about your org chart.
I've seen leaders shitting on remote work quite a bit lately. I can confidently say it's a skill issue x100 Remote work isn't perfect but neither is in person. A good remote team can ship just as efficiently as a good in person team. It is harder to build a good remote team though as most people don't have self management experience. Build a team of high ownership people and you won't lose.
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Churn dashboards are a lagging indicator. Your support queue is the leading one. Guess which one gets exec attention? ;-)
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"We're data-driven" usually means "we're waiting for numbers to give us permission to do the obvious thing"
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It's crazy how the whole visual web is becoming legacy -- SEO optimized pages for readers who skim, & AEO is now about optimizing for readers who never even render the page.
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Leadership is repeating yourself until other people can say it without you.
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What sync engine do you recommend?
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@ElectricSQL + @tan_stack DB seems to be the most plug-and-play solution I've seen that doesn't require a major re-architecture.
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sorry folks, github outage was me. I just merged this.
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I am committed to having no life until @Railway hits 1bn ARR 🚀
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This is so annoying 😭
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