The official page for the River Island Customer Services team. Get in touch with your questions and we’ll be happy to help.
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Thank you for all your queries today. Hoping Ri will 'lift us up' and claim Best Original Song at tonight's #Oscars95. We’ll be back online tomorrow from 8am. Team RI
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Well everyone, the weekend starts tonight 🍾 Thank you for all your queries today - we’ll be back online tomorrow from 8am. Team RI
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Thank you for all your queries today everyone 🙂 - we’ll be back online tomorrow from 8am. Team RI
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Hi, everyone. We’ll be online between the hours of 8am-8pm to help answer all your questions, just send us a DM or tweet us here. Thanks, Team RI
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Hi, everyone. We’ll be online between the hours of 8am-8pm to help answer all your questions, just send us a DM or tweet us here. Thanks, Team RI
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Hi, everyone. We’ll be online between the hours of 8am-8pm to help answer all your questions, just send us a DM or tweet us here. Thanks, Team RI
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Hi, everyone. We’ll be online between the hours of 8am-8pm to help answer all your questions, just send us a DM or tweet us here. Thanks, Team RI
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Hi, everyone. We’ll be online between the hours of 8am-8pm to help answer all your questions, just send us a DM or tweet us here. Thanks, Team RI
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Hi, everyone. We’ll be online between the hours of 8am-8pm to help answer all your questions, just send us a DM or tweet us here. Thanks, Alex - Team RI
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As always, our team are working hard to respond and help with all of your queries. As it’s a very busy time of year, replies may take a little longer than usual. We appreciate your patience, and we will get round to you as soon as possible.
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👋 We’re here 08:00 to 20:00 to answer all things RI, 7 days a week (with slightly different hours on bank holidays). If you ever need us out of hours, we keep our FAQ section up-to-date with all the latest info so it’s worth checking out: riverisland.cc/FAQs
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We know the recent COVID and Brexit changes have raised some questions about your RI fix so we've created some FAQs pages to keep you in the loop...
Latest Island updates can be found here:
riverisland.cc/brexit
riverisland.cc/covid
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Our CS team (and couriers) are heading into the busiest time of year & are working under coronavirus restrictions, this has meant our responses (and your parcels) have been a little slower than usual! Soon as your goodies are on the way, you'll receive a courier notification. 1/2
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2/2 While we only respond to essential queries, we’d request you only contact if you need information about a refund and it has been more than 14 days since you posted it back. Otherwise, we're hoping you'll find all the answers you need on our FAQs page: riverisland.cc/FAQs
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