One of the most important things to understand about startups is that because they grow intensely fast, they tend to induce a lot of anxiety in their founders due to perceived lack of control, and this anxiety manifests itself in various ways.
A classic one is in projects that amount to ways to achieve greater legibility - hiring people to build dashboards, 'processes' to 'get their systems in order'. Almost always this is not actually addressing the real problem, which is inevitably a people problem.
A perennial one is problems with sales discipline. Most salespeople are by nature crafty, ambitious, lazy, and somewhat bad with tech. They want to be on calls yapping all day and will do the bare minimum of admin that's tolerated by the business.
As a result, most businesses have CRMs with terrible data quality. This results in the hiring of RevOps people, data engineers, more recently 'GTM engineers', etc. But it's fundamentally not a data problem. The problem is that the sales reps lack discipline and accountability.
The founders or execs will convince themselves that if they can just get the perfect system in place with the right dashboards and fields, if they just figure out how to dedupe the data just right and build the right context layer, they'll be fine.
But it's bullshit. They're avoiding the real solution, which is that they need to fire their underperforming reps and tell the rest of them that if they don't have their hygiene on point by the end of the month, they'll be fired too.
In the past this was a hard ask to make because CRMs were legitimately terrible and updating them took a long time. But this is no longer the case. If you give every rep a Grok Bot, keeping the CRM updated is trivially easy.
This is what actually effective AI transformation in GTM looks like, btw. Anyone who is leading with the tech is selling you a bullshit snake oil solution that will be tech debt in a few months. The real opportunity is in raising standards, driving massive amounts of urgency, and then using the new tech to find resourceful solutions to these new demands. Otherwise you'll just spin your wheels and build some pointless science projects