This content creator insta @shrutii_gaurr reportedly received a legal notice from IRCTC after publishing a video showing allegedly poor-quality food being served on a train. The video, which went viral on social media, raised concerns about hygiene standards, food quality, and passenger services on premium railway routes.
The controversy sparked online debate, with many passengers sharing similar complaints about overpriced or unsatisfactory food served during train journeys. Supporters of the creator said such videos highlight real issues faced by passengers and push authorities toward accountability and service improvement. Critics, however, argued that viral clips can sometimes present isolated incidents without full context and may negatively impact the reputation of Indian Railways and IRCTC.
IRCTC and railway authorities have previously stated that strict action is taken against catering complaints and that misleading or incomplete videos regarding railway services can create unnecessary panic or misinformation.
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