More people are turning to AI chatbots for support when they’re struggling. They're already a part of people’s lives, but they’re not fully regulated. We’ve been asking the government to bring them under the Online Safety Act so they are made safer for people at risk of suicide.
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We’re glad to see that today the government has announced they’ll be doing this. It is especially important because so many people are facing long NHS waiting lists that turning to AI chatbots for emotional support can feel like the best option.

Feb 16, 2026 · 3:24 PM UTC

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We’ll keep on working with the government, Ofcom and platforms to reduce any potential harm from AI chatbots. It’s a good first step that now needs urgent and targeted action. Read more 👇 bit.ly/3MLLc9C

Samaritans welcomes action on AI chatbots

Samaritans has welcomed the government’s announcement that AI chatbots will be brought into scope of the Online Safety Act, describing it as a positive first step towards reducing emerging online...

samaritans.org
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