A word of caution for companies looking to adopt
@claudeai we decided to have Claude be our organization AI strategy and signed up several of our members on the Team plan. Within a week all members got an email saying that our Claude organization account was banned without any explanation. At this point teammates hardly started using Claude. We submitted an appeals form several times. Over a week goes by, no response. I pinged
@amorriscode and he checked internally and was able to have them restore the Claude Code account and we got a message saying it was banned by mistake. However our organization was still banned on
platform.claude.com and the appeal to reinstate it was denied without any explanation. As an org in the lifesciences space with fortune 500 customers we had plans to start using their API heavily and use their lifesciences connectors as well. But just like that, our whole AI strategy was derailed with no explanation from the Claude team.
@bcherny @trq212 @felixrieseberg Things could have been a lot worse if we had invested heavily and had artifacts and knowledge in Claude Cowork, Chat and suddenly lost all access to it and our customers impacted from it as the API access no longer works. I know that
@thsottiaux and
@openai team are doing great work with Codex / ChatGPT and I'm optimistic they will close the gap on the areas that matter most to our organization. We will start using them for API access right away with a plan to phase out Claude. It's way too risky to have an organization like Claude abruptly and without explanation ban accounts.