Hakan Ozturk@thecscafe

Customer Success systems for renewals, QBRs & exec trust. Weekly playbooks for 4,400+ CS pros. Building TopCSJobs.com #1 Job Board for CS 📍Paris, France

 Weekly CS Newsletter 👉
thecscafe.com
Joined March 2021
649 Photos and videos
"No one person should be trusted here. The board can fire me, I think that's important." -Sam Altman, ex-CEO of OpenAI June 2023
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Jacob Coxon
@hilbertspaess
Sep 9
I resigned from Anthropic today. I spent the last three years doing pretraining research at both OpenAI and Anthropic. Neither company is acting responsibly. They are racing straight to self-improving superintelligence and gambling with our lives. More thoughts below.
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I launched a new product on Product Hunt this week and the nb of ppl who want to help me is mindblowing :)
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Sure, let's circle back and align on synergies.
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CSM doing onboarding, support, renewals, upsells, QBRs, escalations, relationship management, product feedback, data analyst, therapist, babysitter, translator, punching bag, ...
𝐑.𝐎.𝐊 👑
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Recruiter & the internal hire shaking on it while your application sits in the ATS.
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The recruiter's face when you accept the first offer without negotiating:
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Sales, handing off the deal they just closed:
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When the renewal playbook >actually< works:
ゴールデンブヒ
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The sales rep after closing the deal vs. the Customer Success Manager who inherits it Monday
Drew Hahn
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Your champion who's already interviewing elsewhere but still says we love your product:
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The candidate after each round of the interview process.
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Onboarding marked complete vs. the customer 3 weeks in
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The candidate giving everything they've got vs. the recruiter with zero reaction
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How they describe the Customer Success role in the interview:
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Customer Success on the call watching Sales promise a feature that isn't on the roadmap
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The Customer Success leader after every "committed" renewal slipped in the last week of the quarter
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Customer Success adding one more enablement session to the account that's going to churn anyway
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The CSM when the customer asks -so what value did we actually get this year?
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Sales toasting the Customer Success Manager after marking it Closed-Won on promises the customer will now hold you to:
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The CSM on the customer call, six escalations deep, taking a breath and saying great question, let me follow up on that:
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