This guy saved my Amazon business in 2019.
This is a crazy story, so strap in.
One day I woke up to 10 hijackers on my listing. I'm private label - I don't do wholesale - so these were 100% fake products. I bought one, and it was a carbon copy of my own product. Someone had literally taken my product, gone to China, manufactured it with my logo, and hijacked my listing on Amazon.
I was furious. I panicked. I bought a bunch of the hijackers' products and left negative reviews on their storefronts. And for some reason, Amazon banned MY account.
In typical Amazon fashion, I tried literally everything:
- Hired the Amazon lawyers
- Called seller support 10,000 times
- Emailed Jeff Bezos
Nothing worked. I was out of commission for 2 months.
Losing $300K/month. The worst part? Seeing my listing live but everything is going towards the hi-jackers...
Then Eric - who I'd met at an Amazon conference the year before - saw my plea for help on Facebook. He messaged me: "Hey, I might know someone at Amazon. I can shoot him a message."
Turns out his guy was the VP of the Canadian marketplace at Amazon. I sent him a quick message with my situation, he forwarded it to his team, and literally an hour later my account was reinstated.
2 months of hell, fixed in an hour. Because Eric saw that I needed help.