We just unveiled V4 — our new Enterprise Agent Framework — enabling teams to build voice and chat customer service agents with complete control. Agents now have Playbooks and Workflows, giving them the ability to execute complex agentic tasks, or follow scripted deterministic workflows in order. It’s faster than ever, powered by our industry-leading, multimodal Context Engine, ensuring customer conversations sound smooth and natural. And it’s even easier to measure ROI with LLM evaluations and deep visibility into transcripts. V4 is available now as early access. Visit the link to get your invitation: voiceflow.com/v4

We moved our own support agent to Voiceflow Core and measured 575 production sessions: Cost per session: −52% Customer satisfaction: unchanged Resolved conversations: up 3 points Same conversations replayed on both models: ~3.5× cheaper on Voiceflow Core for the same answers. Data + how to run the test on your agent: voiceflow.com/stories/introd…

Most teams manage AI agents like scripts. The ones that scale manage them like employees. Identity, not micromanagement. Goals, not decision trees. Performance reviews, not vibes. Good AI agents need good managers. 🗓️ Tomorrow 🔗 voiceflow.com/events/observa… #AI #LLMs #CustomerService #Voiceflow #AIAgents

"One-third of brands will push AI into self-service before it's ready and fail." — Forrester The teams that succeed aren't building better agents. They have better deployment systems. Environment separation. Pre-deploy testing. Versioned releases. Rollback. 🗓️ Wed, April 29th 🔗 voiceflow.com/events/observa… #AI #LLMs #CustomerService #Voiceflow #AIAgents

"Can you fix it by Friday?" Most AI agent issues aren't hard to find. They're hard to fix without breaking something else. Modular architecture, visual tracing, decoupled knowledge — good design isn't optional for agents. 🗓️ Wed, April 29th 🔗 voiceflow.com/events/observa… #AI #LLMs #CustomerService #Voiceflow #AIAgents

"Elite AI teams report MORE incidents yet achieve 2.2x better reliability." 🤔 The difference isn't fewer problems — it's detecting the ones everyone else misses. 🗓️ Wed, April 29th 🔗 lnkd.in/eZkYWsv3 #AI #LLMs #CustomerService #Voiceflow #AIAgents

Only 6% of companies trust their AI agents, according to HBR. That’s it. 📉 Join us to see how we’re solving the trust gap at Voiceflow. 🗓️ Wed, April 29th 🔗 lnkd.in/eZkYWsv3 #AI #LLMs #CustomerService #Voiceflow #AIAgents

AI agent observability in the next generation of agentic CX is crucial for enterprises to build trust in their systems to deliver better outcomes for customers. It’s a core function of trust and accountability with agentic systems; it’s actionable visibility that businesses need. But how you gain those insights and what you do because of them determines whether your business will succeed or fail in the era of AI. Join Peter Isaacs, Voiceflow’s Senior AI Agent Architect, as he explores AI agent observability, what makes it so crucial to teams building AI agents, and how to set your team up for success by adopting a product mindset. Secure your spot for the April 29th webinar while availability lasts: voiceflow.com/events/observa…

We’re incredibly honored to be named a 2026 G2 Best Software Award winner for Best Agentic AI Software Products 🏆 Out of 1,392 products, @Voiceflow was recognized as a leader in the brand-new Agentic AI category by G2. This one hits differently. Because this award isn’t decided by a panel. It’s based on real, verified reviews and real-world deployments. And that means it belongs to our community of 200,000+ builders who trust us as the backbone of their AI agent experiences. We’ve been building agents long before it was trendy. We’ve seen chatbots evolve into autonomous systems. And we’re just getting started. To everyone building production-grade AI agents with us, thank you. This recognition is yours as much as it is ours ❤️ Read the full announcement here: buff.ly/qmt1qhz

Ahead of tomorrow's major product launch - we have finally secured @voiceflow ✅

Join us on February 18th for our biggest product launch for enterprise teams yet.👇 voiceflow.com/nextgen/?utm_s…

The CX market is changing. So is Voiceflow. Join us on February 18th for our biggest product launch for enterprise teams yet. Welcome to the next generation of AI customer experience.👇 voiceflow.com/nextgen/?utm_s…

Only a few more days to get unlimited free @cartesia Sonic 3 TTS credits on Voiceflow! To celebrate the launch of Cartesia's latest TTS model, we've partnered with their team to give you Sonic 3 for free on Voiceflow until Nov 25. Sonic-3 highlights include: 🗣️ Only streaming model with fine grained controls like emotion, speed, laughter, and volume 🗣️ Even more human-like expressivity across 100s of new voices 🗣️ 43 total new languages, support for 27 new languages Happy building!

Voiceflow 🤝 @make_hq 🤝 Building AI solutions for customer experience Join us tomorrow, November 18th at 11AM EDT, to kick off our joint building session with the team at Make! 🚀 This practical, hands-on community session will bridge the gap between conversation and automation, combining the conversational power of Voiceflow with the automation capabilities of Make. And there may be a special announcement for all of the avid builders in our community 👀 Register here: with-make.wistia.com/live/ev…