I've seen people attempt to return expensive electronics before, but I had never witnessed anything quite like what happened in this store.
A man named Adrian came in carrying a box that appeared to be sealed and untouched. At first glance, nothing about him seemed unusual. He walked up to the counter, placed the box down, and told the manager that he wanted his money back.
Two days earlier, Adrian had purchased a phone from the store for $2,400.
“I want a refund,” he said.
The manager, Luis, picked up the receipt and asked what had gone wrong.
“The phone is defective,” Adrian replied. “It keeps shutting off.”
Luis looked over the purchase details, then glanced at the box.
“Do you still have the phone?” he asked.
“It’s in the box,” Adrian said.....