A bank with 100,000 employees could review 4 to 5% of its communications. AI is how they find the rest.
Question the clip answers: why did misconduct surveillance break after the channel explosion, and what do regulators still require?
Rohit Khanna, Chief Customer Officer at Smarsh, on Ctrl Alt Podcast with
@Vidyangi520
He has not seen this velocity in three decades: time to market and time to value from AI.
The case that was not possible before:
• 100,000 employees at a large bank
• Misconduct hunt by hand or by lexicons
• Coverage stuck at 4 to 5% of the data
• After Covid the channels multiplied: Zoom, Teams, Chatter, WhatsApp, WeChat, Signal
• Volume up 100-fold
• The needle in that stack, he says, is only findable with AI
Regulated customers already know the value. The gap is responsible deployment. Experiment to production has hoops. You cannot drop a frontier model in front of FINRA or the SEC and treat the output as explained. Regulators still need to see how the model reached the conclusion.
Clip guest: Rohit Khanna, Chief Customer Officer, Smarsh
Show: Ctrl Alt Podcast with Vida Patil
Subjects discussed: AI misconduct surveillance, communications monitoring, FINRA, SEC, responsible AI