Solving problems is what we do. Official account for Direct Line Insurance.
United Kingdom
Based in United Kingdom
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We're sorry to see this and we'd like to help. Can you send us a message on the link below? nitter.net/messages/compose?recip…
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Hi Louise. We're concerned to hear this. Please give us a private message on here and we'll be able to help. nitter.net/messages/compose?recip…
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The decision to offer cover is based on lots of factors, Colin, some are specific to you and your personal details, however we also look at what's going on in the industry and beyond. We appreciate this must be disappointing, and we hope your wife gets the cover she needs sorted.
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Home insurance policies generally provide cover for accidental fires. However, each claim is assessed individually based on the terms and conditions of the policy. We'd conduct a thorough investigation to ensure the claim aligns with the policy’s coverage. Thank you.
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Hi Wayne. Our prices are reviewed each year to reflect changes in claims cost and current market conditions. We'll be happy to check your renewal quote, please send us a message using the link below. nitter.net/messages/compose?recip…
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We're disappointed to hear we've left you with this impression, Neo. Our prices are reviewed each year to reflect changes in claims costs and current market conditions. If you would like us to take a look at your renewal, please send us a private message on the link below. nitter.net/messages/compose?recip…
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It's never our intention to leave you unhappy with our prices. Please send us a message on the attached link and we can check that for you. nitter.net/messages/compose?recip…
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Hello, our prices do vary from time to time, but we never like to see anyone leave. Please drop us a message on the link below, and we'll take a look at the quote for you. nitter.net/messages/compose?recip…
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It's never our intention to make you feel this way, and we're disappointed to have lost your custom this year. We have several methods of contact to suit different needs, if you prefer to speak by phone we have a team on hand until 9pm.
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Hi Ben. There are many rating factors that are considered when you receive a quote, which can change yearly and affect our ability to offer cover. We're sorry we're not able to provide cover this time around however, we hope you'll try us again in the future.
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Morning Jacqui, please send us a message on the attached link and we can check that for you. nitter.net/messages/compose?recip…
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Good morning, Liz. We're disappointed to hear we've not been competitive for you this time around. We hope you'll consider us again in the future.
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The live chat comes up at the side, but if it's busy it does sometimes go offline until we have team available to speak to you, so keep an eye on that as well, in the meantime. I hope you manage to get everything sorted.
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Hello Joseph, we always try to be as competitive as possible when sending you a renewal quote, but we're not always able to offer a price that you're happy with. We're glad you've given us the chance to have another look at this though, and we hope you'll decide to stay with us.
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Hi Jeffrey. It's never our intention to send you a price in which you're not happy with. If you can send us a message using the link below, we'll be happy to check this for you. nitter.net/messages/compose?recip…
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We don't have access to the Direct Line for Business systems so we're unable to help with your renewal. You would need to contact the team using the link we sent you in our last message if you want to discuss the matter further.
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Hi Heather, this is recommended for when we're experiencing high call volumes and to let our customers know we have other methods of contact which may save them some time. These are only suggestions and you can still hold on to speak to us via phone.
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It's not our intention to shock you with our price Daniel and we don't want to see you go. Please send us a message on the link below, we'll take a look at the quote. nitter.net/messages/compose?recip…
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