@DirectLine my policy goes up 26% for no reason and I'm left talking to an answering machine that can't respond to basic key presses or answers

It's nearly the weekend 🎉, but we're not done yet!! The Social Care Team are here until 7pm this evening and Saturday 9am to 5pm. Just DM us if you need us 😊

That's great! However you don't open weekends so not much help

My car was stolen early hours Friday morning. 5 working days for someone at DirectLine to contact us to start the process. Shocking customer service!

@DirectLine what has happened to you? You used to have brilliant customer services but it now beyond a joke- four phone transfers later passing me from person to person and not actually got an answer. Why do I bother with insurance?

I can't get into my insurance account because it takes 10-15 minutes to receive the email with a one time passcode. Those codes expire exactly 5 minutes after making the request.

Had an Issue with @DirectLine recently. Needed 8 of these stupid emails to get into the damn thing. I’ll be changing insurance when it’s due because of these.

Terrible stuff from @DirectLine leaving us unapologetically without a car indefinitely on @greatnorthrun_ weekend when we were hit over a month ago, when stationary by an uninsured driver.

Thanks for this. I have placed a complaint. When we first had a an issue after the accident on a Friday, we found it impossible to get in touch with anyone at a weekend.

I swear some of the agents that work for @DirectLine on their premium online cover are thick as fuck.

2/2. Came off chat, went to someone else and guess what…. Policy changed over to my brand new car from 19/8/26. If agents insist on cancelling policies at the drop of a hat then good look to your business model.

@DirectLine are we seriously going into our 4th evening with no water or sanitation in our property, despite having a 4 year old in the home and I’m recovering from surgery - despite being told trace and access were booked Saturday - which you’ve now said was not done.

Fucking Direct Line. Never use @directline for any insurance. Their customer service is worse than abysmal

Having online insurance policy management is great IF the system works and you can ACTUALLY manage your policy online! @DirectLine you really need to sort out your systems. Tried twice today to update my policy once thru the ‘chat’ function and twice just myself to no avail. 🙄

@DirectLine Trying to do a car quote and just get the message that you're having difficulties and try again later?

@DirectLine I had an automatic renewal of my insurance, Volvo XC90. Please explain why you have doubled my premium from £1400 to £2800 a year,When there have been no claims etc. Having contacted your representative she offered me a £200 discount. Leaving the yearly increase at £1200! Please explain this. It’s daylight robbery and I will be cancelling my policy !

@DirectLine I really need someone to contact me regarding my P60. I am at risk of losing my house if my mortgage falls through! If anyone can help, please let me know!

Might want to check your customer service hours... @DirectLine

@DirectLine and while I’m at it, what’s with the higher price than new customers? Thought that was illegal?

@DirectLine just to let you know my partner has tried three times to call you to negotiate a new car insurance, but now he’s gone elsewhere.

On 10 August, our documents portal will be temporarily unavailable due to planned maintenance between 1:30pm-6:00pm for Home and Motor customers, and existing claims. After this time, everything will be up and running again. We're sorry for any inconvenience.

It’s not up and running at all ?