Advocates of the #CustomerExperience industry, we connect people through knowledge sharing in a worldwide community of over 50,000 service professionals. #cx
North America
- Tweets 9,494
- Following 2,741
- Followers 9,164
- Likes 962
CRS Scottsdale is next week! 🌵
We can’t wait to bring the @ExecsInTheKnow community together, catch up with old friends, make new ones, and create more great memories.
See you in Scottsdale!
#CRSScottsdale #CRSMoments #ExecsInTheKnow
43
The CX landscape is always evolving.
The KIA CX Vendor Directory helps CX leaders explore companies, solutions, and potential partners all in one place.
We’ve added new vendor listings, so take a look!
👉 community.execsintheknow.com…
#CX #CustomerExperience
49
AI investment is moving from experimentation to implementation. But how do you know it’s actually delivering CX value?
Our latest blog explores how CX leaders can turn AI investments into measurable impact.
👉 Read the full blog:
execsintheknow.com/turning-a…
#CX #ExecsInTheKnow
39
📣 Calling corporate CX leaders!
Help shape our CX Outsourcing Survey before it closes Oct. 9.
Share your insights on outsourcing strategies, staffing models, technology, skills gaps & risk. Participants receive early access to the findings.
Comment below for the survey link!
1
64
CX leaders aren’t just being asked what’s next in AI. They’re being asked to show results.
Join us virtually on Oct. 29 for 6 real-world AI use cases covering deployments, results, lessons learned & practical insights.
👉 execsintheknow.com/events/ai…
#CX #AI
43
The human side of CX leadership matters.
Our latest blog explores the importance of employee well-being, stronger teams, and better customer experiences, while highlighting our commitment to supporting @NAMICommunicate.
Read more: execsintheknow.com/the-human…
1
34
🌵 Less than 2 weeks until #CRSScottsdale!
The connections are what make CRS special. We can’t wait to see everyone in Scottsdale!
Not registered yet? There’s still time to join us. Register today!
execsintheknow.com/events/cu…
72
What are CX leaders learning about Voice AI? 🎙️🤖
Our latest blog explores what’s working, what’s challenging, and what CX leaders are considering as Voice AI transforms the customer journey.
👉 Read more:
execsintheknow.com/what-cx-l…
#CX #CustomerExperience #AI #CXLeadership
39
Happy Labor Day!
To everyone leading teams, serving customers, solving problems, and making a difference every day, thank you for all that you do.
Wishing everyone a safe and relaxing Labor Day!
#LaborDay #ExecsInTheKnow
39
In our 2025 research, 82% of consumers said they used multiple channels to resolve one customer care issue.
A year later, has that changed?
👀 Stay tuned.
In the meantime, read our 2025 report: execsintheknow.com/2025-cx-l…
#CustomerExperience #CX #Research #ExecsInTheKnow
39
Looking for the right #CX partner shouldn’t mean starting from scratch.
Our CX Vendor Directory gives CX #leaders a trusted place to explore companies and solutions across the CX space.
We’ve recently added new listings, so make sure to take a look! 👇
community.execsintheknow.com…
33
CRS isn’t just a conference. It’s an experience.
See what the CRS experience is all about and join CX leaders in Scottsdale! 👇
📍 Sept. 30–Oct. 2 | Scottsdale, AZ
👉 Learn more & register: execsintheknow.com/events/cu…
#CRSScottsdale #CXLeadership #ExecsInTheKnow
81
Is your customer support experience designed around your customers or your organization?
At #CRSScottsdale, @zillow's Phoebe Schultz will share how the company is rethinking self-service and treating support as a strategic CX tool.
📖 Read the blog: execsintheknow.com/from-help…
40
What happens after the sale can say a lot about how much a customer trusts a brand.
In this interview, Mike Begala, General Manager of Service North America at @Casio_USA, shares how Casio approaches the post-sale experience.
Read more: execsintheknow.com/how-casio…
39
What if your CX metrics look good, but your customers are still struggling?
At #CRSScottsdale, @johnsoncontrols and @COPC will share how they mapped a real customer journey to uncover gaps hidden behind strong satisfaction scores.
Register today:
execsintheknow.com/events/cu…
48
In this Brand Spotlight, Nicholas Solomon, Vice President of Customer Service at @AMCGlobalMedia shares how his team uses AI, Voice of the Customer insights & empathy to reduce friction and build loyalty.
Read more: execsintheknow.com/how-amc-g…
#ExecsInTheKnow #CustomerExperience
57
CRS Scottsdale Early Bird ends August 28. Register by then and save $300.
Join CX leaders for honest conversations, practical insights, and connections with people who understand the work.
📍 Scottsdale | Sept. 30–Oct. 2
Learn more 🔽
execsintheknow.com/events/cu…
#CRSScottsdale
86
Your AI pilot isn’t the win. What happens after it is.
Four CX organizations put AI into production, and the results are worth paying attention to.
👉 Read the full blog: execsintheknow.com/how-four-…
#CX #CustomerExperience #AI #CXLeaders #ExecsInTheKnow
42
In this case study, @Cisco's Jyotsna Khandekar shares how the team used AI to help millions of users find answers faster, while keeping accuracy, trust, and human expertise at the center.
📖 Read more: execsintheknow.com/magazines…
#CX #AI #CustomerExperience #ExecsInTheKnow
46
CX leaders are making big decisions faster than ever. Where are you turning for insights you can actually use?
That’s why we created the @ExecsInTheKnow Knowledge Center. Research, insights, brand stories, blogs, and more, all in one place.
Explore: execsintheknow.com/knowledge…
43