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Business intelligence tools allow users to organize and visualize data through diagrams and charts. However, one needs to know where the company stands in the data analysis maturity model to implement them. Source @techmenttech Link bit.ly/45mpTPq rt @antgrasso #BI
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Behind every result, there is a way of thinking that shapes how we face difficulty, learning, and change. A flexible mindset encourages curiosity, effort, and steady progress, while rigid attitudes quietly limit development and possibilities over time. #Mindset #Leadership
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The Frameworks That Were Doing “Graph Engineering” Before It Had a Name buff.ly/Ykn8ftI @DataScienceDojo #AgenticAI #GenAI Cc @RLDI_Lamy @FrRonconi @aure79lien @YvesMulkers @rautsan @IanLJones98
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Q5 | #custserv Opinion: Should providing self-service be part of every customer service strategy?
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The value of innovation increases when technologies become accessible through frameworks that help more companies build, connect, and scale. This is particularly relevant in sectors where interoperability matters.
Collaboration has always shaped human progress, and this becomes even more evident when we look at how technology evolves. The recent step by @Huawei, together with LG and Nokia, to join Sisvel’s PoS patent pool reflects a direction that is worth attention, where the role of Huawei as a founding member reflects both the wide recognition of its technologies by the industry and a long-term commitment to technology sharing and open innovation. It shows how innovation gains real value when it moves beyond individual ownership and becomes accessible within a shared framework. Technology, in fact, is not meant to remain confined, but to be applied, extended, and made available so that others can build on it. In this sense, simplifying access to standard essential patents for connected POS devices is not just a technical or legal improvement, but a way to create the conditions for broader participation and faster development across the ecosystem. From a market perspective, this approach can reduce complexity for companies developing payment solutions, support the evolution of POS systems into more capable connected platforms, and make it easier for new players to enter the space, while progressively shaping a more efficient, one-stop licensing model as more licensors join the ecosystem. There is also a broader message here. When companies align around common mechanisms, they create a foundation that benefits the entire value chain, which is particularly relevant in areas such as digital payments where interoperability and scale are key. This direction is consistent with Huawei’s broader track record in enabling access to innovation. Over time, the company has contributed to multiple patent pools and initiatives, including: - its participation in the Cellular IoT program, making technologies such as LTE-M and NB-IoT available globally - its role in advancing Wi-Fi standards and related patent contributions - a portfolio of over 260 license agreements signed by the end of 2025. The pool has also recently welcomed additional members, including NEC, BlackBerry, Datang Mobile, KPN, Wilus, JVCKENWOOD, and SK Telecom. In the end, progress in technology is rarely the result of isolated efforts but grows through collaboration, shared standards, and the ability to work together toward common goals. In partnership with @Huawei. #DigitalPayments #FinTech #Sisvel #Huawei
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Ethereum is a programmable blockchain where Smart Contracts power decentralized applications, decentralized finance (DeFi), and tokenized assets. ETH secures the network and pays for transactions across its global ecosystem. Microblog @antgrasso #Ethereum #CryptoExplained
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Grrrrrr. Self service doesn't need a exit survey. #custserv
Replying to @NaturesWells
Agreed, and typically not for the betterment of the customer. Especially when the kiosk asks, "How did we do today?" Uhm... You didn't. I did it for myself. #custserv
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Q6 | #custserv If you have successful self-service, what makes it successful? How do you measure success?
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Supply chains generate continuous streams of operational data across production and compliance processes. AI links these signals along the product journey, enabling traceability and faster response when disruptions, regulatory checks, or trust issues appear. Rt @antgrasso.
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Q7 | #custserv Opinion: Are people more likely to use self-service now than the were 3 yrs ago?
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Findings show that a structured co-adaptation process can be conducted in LMIC settings and can generate locally relevant adaptations while maintaining core intervention functions. Link: gh.bmj.com/content/11/9/e024… #mentalhealth #cambodia #vietnam
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Digital technology expands what healthcare can do, but to make the most of that potential, different systems need to understand each other. Adding new tools is not enough if their capabilities remain isolated across the healthcare system in daily care. Microblog by @antgrasso Think of a lab result moving from one healthcare system to another. Sending the number is not enough. The receiving system also needs to know what the result refers to, which unit was used, when it was recorded, and which patient it belongs to. If that context is missing or interpreted differently, the data has travelled, but part of its meaning has not. This is what interoperability helps solve: different systems can exchange information and interpret it consistently. Standards provide a common language. HL7 FHIR (Fast Healthcare Interoperability Resources), developed by Health Level Seven International, defines ways to structure and exchange health information. DICOM (Digital Imaging and Communications in Medicine) does the same for medical images and related data. The same principle applies when information moves between clinical systems and connected devices. Data should not need to be manually “translated” every time it crosses a boundary. And understanding each other does not mean giving everyone access to everything. Privacy and authorization still determine who can see and use the information. Good interoperability lets health data move without leaving its meaning behind. #DigitalHealth #Interoperability
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AI ethics becomes practical when companies work with regulators early. Clear rules help teams design safer systems, reduce legal risk, and explain AI decisions with more confidence. Rt @antgrasso.
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Good news for race fans. Even better news for machinists. 👌 #haaf1 #f1 #cnc
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People are more comfortable now that the AI is better trained to the needs of the customer. In the early days, online self-service was like talking to a wall. #custserv
Q7 | #custserv Opinion: Are people more likely to use self-service now than the were 3 yrs ago?
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To be a freelancer, you need clients, plain and simple. Delano Saporu would say finding clients - and finding the right ones - is what you need to put first when you start out on your freelance journey. Read advice from Delano and 29 other freelancers: ow.ly/ekZK50ZRyRL
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Q8 | #custserv What is one reason why one of your customers might need assisted service (vs. self-service)?
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Incredible progress in AI IQ development over the past 3 years. Now hitting 151 highest possible score for Norwegian Mensa test.
UPDATE: AIs have achieved the highest *possible* score on the Mensa Norway IQ test - 151 3 years ago: cognitively impaired human (64 IQ) 2 years ago: average human 1 year ago: genius human Today: literally off the charts Next year?
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Burna Boy Takes Delivery of Custom ₦9 Billion Bugatti Chiron Nigerian Grammy-winning singer Burna Boy has taken delivery of a highly customised Bugatti Chiron VXX, adding another extraordinary automobile to his growing luxury car collection.
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