Genesys provides the agentic orchestration platform that enables organizations to deliver the best customer and employee experiences.
Menlo Park, CA USA
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Xperience is hitting the road. ✈️
10 stops. One global Xperience. A whole lot of ideas about what it takes to win in the agentic era.
Find your city: gsys.cx/4rqZ60M
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There's always something new to discover on the Genesys Orchestrators platform.
See how Thomas Vickery and Adam Thomas from Admiral are making the most of their experience.
Join the Orchestrators community: gsys.cx/4yUt805
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In her latest Forbes Human Resources Council article, Genesys Chief People Officer Eva Majercsik explores how #AI can change where people focus their time at work.
🔗: gsys.cx/4hvOydz
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Future-proofing your CX strategy starts with knowing what’s coming next. 👀
7,300+ consumers and CX leaders shared what they’re seeing.
Get the 2026 State of Customer Experience Report: gsys.cx/4rRFwLl
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Genesys has once again been named a Leader in The @IDC MarketScape: Worldwide Conversational Intelligence and Analytics Software 2026 Vendor Assessment. 🎉
Discover why Genesys is a Leader: gsys.cx/4jGf6tW
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The numbers add up. ➕
@UjjivanBank is using #GenesysCloud to build more efficient, accessible and personalized banking experiences for 10M+ customers.
See the story behind the results: gsys.cx/4jDvknA
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Dave Scalera joined Genesys to help shape what’s next in #AI.
As an AI and Experience Orchestration Director, he’s helping turn AI into meaningful business outcomes with trust, security and compliance at the center.
Explore open roles: gsys.cx/4yG7KeV #OneGenesys
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This is agentic AI in action. ⚡
With #GenesysCloud Agentic Virtual Agent, @riachuelo has achieved 84% self-service resolution while increasing customer satisfaction by 60% and reducing technology costs by 26%.
Get the full story: gsys.cx/3VlCHGi
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We’re on our way. 🚌💨
Xperience on Tour is headed across the U.S. this fall, bringing CX leaders together to explore what it takes to win in the agentic era.
Catch us at an upcoming stop: gsys.cx/4dKExqt
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Great brands don’t just gain customers. They earn advocates.
Rebecca Mequin, Head of CX at Ferrari, joins the inaugural Xperience Podcast to explore the psychology of brand love and creating customers for life.
Watch the episode: gsys.cx/4yXU8eu
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That’s a wrap on @LaverCup 2026. From the team benches to live match commentary, Fan Radio presented by Genesys brought fans closer to the action throughout an unforgettable weekend in London. Here’s to experiences that bring us closer.
🔗 gsys.cx/4iOiLWg
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Every employee who serves a customer shapes their experience. Genesys Cloud™ Associate gives more customer-facing teams beyond the contact center the information and AI tools they need to deliver connected experiences.
Learn more: gsys.cx/4iHqPbj
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Turns out the best CX transformation isn't a moonshot. It's just letting AI and humans do the jobs they're actually good at.
Check out the full ProbeCX story: genesys.com/customer-stories…
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What conversations should #CX leaders be having right now? 🎙️
We have a few ideas. The 𝙓𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙋𝙤𝙙𝙘𝙖𝙨𝙩 is coming soon. ✨
Real conversations. Real stakes. No product pitches.
Subscribe now: gsys.cx/4xHjkoG
#XperiencePod
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Fourth year, same purpose 🙌
Genesys is honored to be named a 2026 TrustRadius Tech Cares Award winner thanks to a team that shows up with heart, year after year.
Hear it from our customers: gsys.cx/4yBbYDP
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🎙️ Something worth listening to is coming.
Stay tuned...
Be the first to know: gsys.cx/4h8gYca
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Build AI where it matters.
At Genesys, our teams are putting #AI to work across billions of customer moments and solving complex challenges at global scale.
Ready to help shape what comes next?
Explore open roles: gsys.cx/4yBPAKG
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Nothing says "we're serious about patient care" like finally ditching six disconnected systems. 🙌
Yale New Haven Health's move to #GenesysCloud explained → genesys.com/customer-stories…
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