Welcome to the Insurtech Geek podcast! A bi-weekly interview series highlighting the technology that is shaping the future of Insurance Industry.
College Station, TX
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"Making no decision is worse than making a suboptimal decision."
David Fernandez of Kingstone on the cost of waiting for certainty that is not coming.
This is only part of the discussion. Episode 184.
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"There was not a single slide for that whole thing."
David Fernandez on the four-month claims platform rebuild at Kingstone that ran on a small team, clear ownership and no deck.
Hear the full perspective. Episode 184.
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"Until you have a team that you believe in, you are swimming up river."
David Fernandez, Chief Claims Officer at Kingstone, on where every claims turnaround has to start.
Episode 184 is live.
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"We sell a piece of paper and a promise. Sometimes it's a PDF."
David Fernandez of Kingstone on what a claims team is actually delivering when the customer calls.
Episode 184. Press play.
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"Making no decision is worse than making a suboptimal decision."
David Fernandez, Chief Claims Officer at Kingstone, on claims transformation and why waiting for certainty is the most expensive thing a carrier does.
Episode 184 is live.
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Listen to the full conversation here: open.spotify.com/show/3T1RB0…
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"We sell a piece of paper and a promise. Sometimes it's a PDF."
David Fernandez, Chief Claims Officer at Kingstone, on claims transformation, operational excellence, and why the team comes before the technology.
Episode 184. Friday, on Spotify.
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Dawn Miller's test for an ecosystem: can you see value moving between the parties?
By that standard, how many of the things our industry calls ecosystems actually qualify?
Curious where you land. hubs.ly/Q04wFqT-0
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"Talk about us as a resilience industry that happens to sell insurance."
Dawn Miller of Lloyd's on how the sector wins talent from every other industry chasing the same people.
This is only part of the discussion. Episode 183. hubs.ly/Q04wFqXw0
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An ecosystem is not a marketplace. It is not a network either.
Dawn Miller, CCO of Lloyd's, gave us the clearest definition we have heard: enough stakeholders connected tightly enough that you can see value moving between them.
Episode 183 is out!
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338 years of history, and Lloyd's still has to fight to be understood.
Dawn Miller, CCO of Lloyd's and CEO of Lloyd's Americas, on innovation ecosystems, capital, and the story insurance keeps failing to tell about itself.
Episode 183 out now on Spotify
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Check it out here the full conversation: open.spotify.com/show/3T1RB0…
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"We can't just say we started in a coffee house. We've been here 338 years. That's not enough."
Dawn Miller, CCO of Lloyd's, on why history is not a value proposition.
Hear the full perspective. Episode 183. hubs.ly/Q04wFqTZ0
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"Your competitor one day could be your partner the next, your client the following."
Dawn Miller of Lloyd's on why insurance forces you to treat everyone in the market as critical.
Episode 183 is live. hubs.ly/Q04wFqTW0
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"We bring together the world's leading risk-takers to advance global progress."
Dawn Miller on the purpose statement Lloyd's set for its market this year, and why a 338-year-old market needed one.
Episode 183. Press play. hubs.ly/Q04wFqTV0
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If AI takes every simple claim away from junior adjusters, where do your future senior adjusters come from?
Ken Bunn's answer on this week's episode might change how you think about your automation roadmap.
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