Welcome to the Insurtech Geek podcast! A bi-weekly interview series highlighting the technology that is shaping the future of Insurance Industry.
College Station, TX
Based in United States
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"Making no decision is worse than making a suboptimal decision."
David Fernandez of Kingstone on the cost of waiting for certainty that is not coming.
This is only part of the discussion. Episode 184.
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"There was not a single slide for that whole thing."
David Fernandez on the four-month claims platform rebuild at Kingstone that ran on a small team, clear ownership and no deck.
Hear the full perspective. Episode 184.
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"Until you have a team that you believe in, you are swimming up river."
David Fernandez, Chief Claims Officer at Kingstone, on where every claims turnaround has to start.
Episode 184 is live.
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"We sell a piece of paper and a promise. Sometimes it's a PDF."
David Fernandez of Kingstone on what a claims team is actually delivering when the customer calls.
Episode 184. Press play.
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"Making no decision is worse than making a suboptimal decision."
David Fernandez, Chief Claims Officer at Kingstone, on claims transformation and why waiting for certainty is the most expensive thing a carrier does.
Episode 184 is live.
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"We sell a piece of paper and a promise. Sometimes it's a PDF."
David Fernandez, Chief Claims Officer at Kingstone, on claims transformation, operational excellence, and why the team comes before the technology.
Episode 184. Friday, on Spotify.
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"Talk about us as a resilience industry that happens to sell insurance."
Dawn Miller of Lloyd's on how the sector wins talent from every other industry chasing the same people.
This is only part of the discussion. Episode 183. hubs.ly/Q04wFqXw0
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An ecosystem is not a marketplace. It is not a network either.
Dawn Miller, CCO of Lloyd's, gave us the clearest definition we have heard: enough stakeholders connected tightly enough that you can see value moving between them.
Episode 183 is out!
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338 years of history, and Lloyd's still has to fight to be understood.
Dawn Miller, CCO of Lloyd's and CEO of Lloyd's Americas, on innovation ecosystems, capital, and the story insurance keeps failing to tell about itself.
Episode 183 out now on Spotify
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"We can't just say we started in a coffee house. We've been here 338 years. That's not enough."
Dawn Miller, CCO of Lloyd's, on why history is not a value proposition.
Hear the full perspective. Episode 183. hubs.ly/Q04wFqTZ0
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"Your competitor one day could be your partner the next, your client the following."
Dawn Miller of Lloyd's on why insurance forces you to treat everyone in the market as critical.
Episode 183 is live. hubs.ly/Q04wFqTW0
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"We bring together the world's leading risk-takers to advance global progress."
Dawn Miller on the purpose statement Lloyd's set for its market this year, and why a 338-year-old market needed one.
Episode 183. Press play. hubs.ly/Q04wFqTV0
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Ken Bunn, VP of Claims at Builders Mutual, on leading change without a formal program: "Be real. Tell people what's going to happen and why you're doing it."
🎙️Full episode available on Spotify, youtube, Amazon and Apple music.
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"There might be something wrong when your claims adjusters are the happiest people in the room."
Ken Bunn, Builders Mutual, on the team he's built over 12 years.
🎙️Stream the full episode today. Link in the comments.
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"It's not going to solve all your problems. It's going to help."
Ken Bunn, VP of Claims at Builders Mutual, on what he learned testing AI models years before most carriers his size even tried.
🎙️Full conversation here hubs.ly/Q04q-txm0
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"You can't work on an assembly line and do brain surgery at the same time." Ken Bunn, VP of Claims at Builders Mutual, on why AI should take the repetitive work off adjusters, not their judgment.
🎙️Full episode: hubs.ly/Q04q-wq30
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Episode 182 is live. Ken Bunn, VP of Claims at Builders Mutual, on building a claims department from scratch and why the AI tools that stick are the ones adjusters never notice.
Listen on Spotify. 🎙️
#InsurTechGeek #ClaimsTech #InsurTech
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Will be also available on YouTube (piped.video/geuuO6JDi14) · Apple Podcasts · Amazon Music
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Ken Bunn built Builders Mutual's entire claims department from scratch after cutting ties with an outsourced TPA.
This week on ITG: why the AI tools that stick are the ones adjusters never notice. Episode live soon on Spotify. 🎙️
#InsurTechGeek #ClaimsTech #InsurTech
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Freddie Scarratt, @GallagherRe, on where insurtech is really headed: "It's not about disruption anymore. It's about deeply integrated partnerships."
Full episode: Spotify. 🎙️
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"The tribunal found Air Canada liable for the advice given by its chatbot, even though that chatbot wasn't built by Air Canada."
(Freddie Scarratt, @GallagherRe)
Stream the full episode today. 🎙️
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"If you're a deployer of AI and you offer advice based on its output, you could be found liable for that advice."
(Freddie Scarratt, @GallagherRe).
Full conversation on Spotify. 🎙️
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A thousand bad risks is, if anything, worse than a hundred bad risks." (Freddie Scarratt, @GallagherRe)
Why risk-originating businesses can't scale like SaaS.
Full episode live on Spotify and Youtube.
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95% of insurtech funding is now flowing into AI.
Freddie Scarratt (@GallagherRe) joins us to unpack the new risk class it's creating: AI liability.
🎙️ Episode live tomorrow on Spotify.
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Contractual liability exclusion. Infrastructure exclusion. Property damage exclusion.
None of these work for a data center.
Rick Wong of Parametrix explains why standard tech cyber policies miss the mark.
Ep 180 → hubs.ly/Q04mKR330
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Insurance as a financial tool not just risk transfer.
How parametric products are changing what coverage actually means.
Ep 180 → hubs.ly/Q04mKV130
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Most MGAs sound the same.
Parametrix was named Cyber Underwriting Team of the Year.
What it actually takes to build a winning MGA.
Ep 180 → hubs.ly/Q04mKGKh0
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"In five to ten years, we're going to have metallic friends working around helping us."
Danilo Raponi isn't speculating, he's an early-stage investor in a serious robotics company.
Insurance isn't ready.
Listen complete here: hubs.ly/Q04hHVVx0
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"It wasn't the hurricanes. The lawyers are what really blew up Florida's property market."
The lesson for every carrier expanding too fast into new geographies: do the underwriting homework first.
Click to listen: hubs.ly/Q04hJ1Kj0
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"Insurance companies keep trying to become tech companies. They're never going to make it."
Danilo Raponi on why focus isn't just a startup principle, it applies to the world's largest insurers too.
Listen here: hubs.ly/Q04hHMxh0
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"Start with the problem, not the solution. That is the fundamental rule."
Danilo Raponi has watched the same mistake repeat at companies of every size.
Watch in the link: hubs.ly/Q04hHWXP0
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🎧 Spotify - open.spotify.com/show/3T1RB0…
📺 Youtube - piped.video/Ev7xuNMdg3U
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Insurance innovation keeps failing at the same places.
Danilo Raponi, Group Head of Innovation at @Generali, breaks down why and what the rare successes actually have in common.
EP 178 is live! Check it out now.
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“We’re overestimating AI’s short-term impact but underestimating it long-term.”
Dr. Thomas Kuhnt, CIO/COO at HDI Global SE
The honest calibration from someone deploying it at scale, not just talking about it.
Stream the whole episode here: hubs.ly/Q04fWtyf0
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When underwriters in local markets lead the AI initiative not the tech team the shift has happened.
Dr. Thomas Kuhnt, CIO/COO at HDI Global SE
Ep 177 here: hubs.ly/Q04fWppl0
#InsurTechGeek #Insurance #AI
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“Don’t wait. Experiment. Iterate. This isn’t going away.”
Dr. Thomas Kuhnt, CIO/COO, HDI Global SE
The orgs building AI muscle now are already unreachable.
Ep 177 available here hubs.ly/Q04fVZMj0
#InsurTechGeek #AI
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PhD → McKinsey → CIO/COO of a $10B global insurer.
Thomas Kuhnt on agentic AI, the end of underwriting backlogs & why ops -not IT- must lead transformation.
Ep 177 drops now. 🎙️
hubs.ly/Q04fVVJT0
#InsurTechGeek #InsurTech
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"A brand can be destroyed in 48 hours by a viral moment."
- Amir Kabir, Overlook Ventures
Reputational narrative risk doesn't fit D&O. It doesn't fit liability. And carriers aren't really pricing it yet.
This is just the beginning.
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"Try to find a problem before you find a solution."
- Amir Kabir, Overlook Ventures
The hardest-earned founder lesson in this week's episode. Applies to every AI-first pitch he's seen.
🎙️Listen now.
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"Liability is getting weird."
- Amir Kabir, Overlook Ventures
AI decision-making. Autonomous vehicles. Algorithmic systems. None of them fit today's policies.
🎧Press play.
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"Technology moves in cycles. Risk always evolves through them."
- Amir Kabir, Overlook Ventures
The entire Overlook thesis in nine words.
Discover the full story on Spotify.
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"Insurance is a get-rich-slowly business."
- Amir Kabir, Overlook Ventures
The most-quotable line of this week's episode and the one that makes sense of the last ten years of Insurtech.
Hear the full perspective on Spotify.
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New episode is live.
@AmirKabir1 (Founding & Managing Partner @ Overlook Ventures) on what the insurtech decade got wrong, where the next $1B outcomes actually hide, and why "liability is getting weird" is an understatement.
hubs.ly/Q04dm7Gs0
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Tech moves in cycles. Risk doesn't.
Today on @InsurtechGeek: Amir Kabir (@overlookvc) on what the insurtech era got wrong, where the next $1B outcomes live, and why "liability is getting weird" is an understatement.
🎧Press play today.
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Insurance by the hour?
Vineet Bansal sees a future where AI enables policies tailored to specific moments, behaviors, and risks. The era of one-size-fits-all is ending.
🔗 hubs.ly/Q04bkTzP0
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No shortcuts. Vineet Bansal on 20 years of insurance tech transformation: meticulous planning beats moving fast and breaking things.
🎤hubs.ly/Q04bkq8R0
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AI won’t fix broken data. Vineet Bansal on the InsurTech Geek Podcast🎧
Get your foundation right first, or AI just amplifies the mess.
🔗 hubs.ly/Q04bkF6G0
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