Nobody really cares if a delivery is delayed by more than 10 minutes. Delivery staff are part of the logistics industry, and instead of calling them gig workers, terms like last-mile delivery workforce or delivery professionals are far more appropriate.
This ecosystem employs lakhs of people who might otherwise be sitting idle and frustrated; instead, they are engaged, earning, and contributing productively. It is important that we create space and support for Indian entrepreneurs—otherwise, we risk repeating what happened with Snapdeal.
Snapdeal’s founders were doing well and building a strong Indian platform, but public (certain strong section) backlash and unnecessary controversies—such as the Aamir Khan episode—pulled the company down, eventually allowing Amazon to dominate the space.
@deepigoyal is just in his early 40s and has already helped generate 4–5 lakh jobs, directly and indirectly. Achievements like this are not easy, and they deserve perspective and support.