That's a wrap on @ecommerceexpo London 🇬🇧 @piyush_jn's "Churn is a Choice" talk in one line: LTV = order count × AOV. Acquire the right subscribers, reward consistency, save the cancels, upsell relentlessly. Thanks to everyone who stopped by the booth 💜

yes, that's how we've built it. the assistant is told to name the active store with each answer, and it does in most cases. how it's displayed depends on the client but you can always ask "which store am i on?" to confirm

Subscription data shouldn't need a translator. Loop MCP is live! ask a question → get a straight answer. no dashboards, no cross-referencing, no waiting on a report. running multiple stores? switch between them in the same chat. want your own view of the business? build it with a prompt. merchants have been on it for weeks: catching churn before it snowballs, spotting which cohorts are slipping fastest, making the call in minutes, not days. one of our most requested features. also one of our favorites. and we're just getting started. lots more coming to Loop MCP. your subscription data. just ask 👇

We’re getting our partners together in London for dinner 📷 In the Loop is a night of good food, drinks, swapping what’s working, getting a preview of what’s next at Loop, and getting competitive on the games floor. Sept 22 | Partners only: luma.com/ip6wgb7n

Loop's at @beanstalkHQ from Sep 14-16 in Brooklyn. Three days with the brands actually disrupting subscription commerce. @piyush_jn & @sakshi3 on the ground the whole time. Come talk payment recovery, churn, and customer portals that actually work for you. Register here: loopwork.co/events/beanstalk…

New in Loop: instant winback offers 🔁 sub cancels → cancellation goes through → banner + countdown drops on their portal → they tap → offer opens → accept and the sub is live again same cancel session. not a winback email 3 days later that nobody opens. the good part: only people who actually cancelled, see it. so you can run a way steeper offer here than you'd ever put in your cancel-flow. nothing leaks to subs who were staying anyway. set the validity window, cool-off settings, your incentive, your banner. ~1 min to go live.

We analyzed 441K cancel attempts to find out what separates 22%+ save rates from the rest. Then turned it into a 3-min quiz. 8 scenarios. A score out of 200. your retention archetype revealed. At the end: → see where you stand → find your blind spots → steal the full playbook - the cancel flow framework Loop brands use Take the quiz. Reply with your score. We're keeping track 👀 🔗 loopwork.co/interactive-quiz

A 12-month VIP and an order-2 subscriber eyeing the skip button shouldn't get the same reward. But most retention plays hand everyone the same discount. Mystery Rewards works by segment. Each subscriber sees a different surprise when they open the portal: VIPs → full-size product, early access At-risk → 20% off or a free sample Order 2–5 → curated sample pack They don't know what they're getting until they click. That anticipation is what pulls attention off the cancel button. And it's claim-based, not auto-applied: No portal visit? No cost. Portal visit but don't claim? No cost. You only spend when someone actually engages. No blanket discounts eating your margin - just precision retention.

Introducing Mystery Rewards 🎁 Here’s what most brands don’t realize – 70% of your subscriber portal visits end in a negative action. Cancel, skip, pause, delay. The portal was built for convenience. But it’s become the place where subscribers go to disengage. Mystery Rewards flips that. A subscriber opens the portal. Before they reach the skip button, a surprise is waiting. A mystery gift. That’s the "aha!" moment. Curiosity takes over. The cancel button fades into the background. Personalized by segment. Claim-based offers so margins stay protected. No blanket discounts. Brands using Mystery Rewards see ~50% reduction in negative portal actions. Know more → loopwork.co/downloads/myster…

🚀 Wild stat from a client: their cancellation flow now saves more subscribers than their customer support team. The breakthrough? We enabled multiple retention offers in one screen. While competitors show one sad discount, our brands present three compelling options. Instant result: Higher saves + faster learning about what actually works. When you give subscribers real choice at the critical moment, magic happens. Some brands are seeing their best retention rates ever. #SubscriptionCommerce #Retention #Innovation

Relentless support. That's the word they used. @WeAreRaisingBar : "The Loop team has been relentless in their support helping us maximize how we use this app to support our subscription business." They also mentioned: "We appreciate the personal touchpoints and the speed with which they come back w/ support." Personal. Fast. Relentless. #subscriptions #ecommerce #shopify #dtc #saas

This hits different when it comes from someone who's actually tried the alternatives. @EviveNutrition "We've tested several other solutions before, and LOOP stands out as best-in-class in terms of service—plus, the pricing is very competitive." "The app keeps getting better, and the team is incredibly responsive and helpful." Over a year in, still highly recommended. #subscriptions #ecommerce #shopify #dtc #customerretention #subscriptionmanagement

This is why we do what we do ❤️ @MicrobzPro shared: "Aastik and the team genuinely feel like an extension of our own. They're thoughtful, responsive, and really take the time to understand what we need. You can tell they care about our brand and want to help us do well, which is rare." When customers become family, everyone wins. #subscriptions #shopify #ecommerce #dtc #customersupport #subscriptionmanagement

💡 Subscription businesses face a critical challenge: Most new subscribers cancel before building lasting habits. Our latest updates tackle this head-on: 🔥 𝗦𝘁𝗿𝗲𝗮𝗸𝘀 - Plug revenue leakage by rewarding consecutive orders 🎯 𝗠𝘆𝘀𝘁𝗲𝗿𝘆 𝗥𝗲𝘄𝗮𝗿𝗱𝘀 - Deploy surprise incentives precisely when customers consider canceling 📈 𝗔𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰s - Track subscriber level insights, cohort analytics, and cancellation patterns ⚡ 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗲𝗱 𝗪𝗶𝗱𝗴𝗲𝘁𝘀 - Convert more visitors with improved checkout experiences The result? Higher retention, increased LTV, and plugged revenue leaks. Catch up with all updates here - lnkd.in/gzUpvT9j

When support makes all the difference ✨ @duncraft shared: "Their customer service team is always attentive, quick to respond, and truly helpful whenever we run into any challenges. It's been so easy working with them – they really care about their partners' success." This is exactly what we aim for every day.

Not just a 𝙿̶𝚕̶𝚊̶𝚝̶𝚏̶𝚘̶𝚛̶𝚖̶ but a partnership Most subscription brands compare features when choosing platforms. Smart ones evaluate partnership potential. @StepOneFoods discovered this difference after migrating to Loop: ✅ 𝐆𝐞𝐧𝐮𝐢𝐧𝐞 𝐩𝐚𝐫𝐭𝐧𝐞𝐫𝐬𝐡𝐢𝐩 𝐟𝐨𝐜𝐮𝐬 - "What stands out the most is the level of customer support and partnership we receive as a client" ✅ 𝐀𝐥𝐰𝐚𝐲𝐬-𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞, 𝐩𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 - "They are always available, proactive and help us to success" ✅ 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐝 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 - "Loop's platform is a great improvement and that has been noted by both our customers and our customer support team" ✅ 𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐚𝐥 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 - "Loop is continually evolving and adding features and functionality" After years with Loop: "The difference with Loop has been night and day. This is what partnership looks like." Thanks to the Step One Foods team for sharing your journey! 🥄

𝐁𝐞𝐟𝐨𝐫𝐞 𝐯𝐬 𝐀𝐟𝐭𝐞𝐫: @DuraPaw's Subscription Transformation 🐾 When slow feedback implementation and constant upselling weren't working, DuraPaw made the switch to Loop. The results speak for themselves: ✅ 𝐑𝐚𝐩𝐢𝐝 𝐦𝐞𝐫𝐜𝐡𝐚𝐧𝐭 𝐬𝐮𝐠𝐠𝐞𝐬𝐭𝐢𝐨𝐧 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨n - "We've suggested a few small tweaks to make things smoother for our business, and they've already implemented them" ✅ 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧-𝐛𝐚𝐬𝐞𝐝 𝐚𝐩𝐩𝐫𝐨𝐚𝐜𝐡 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐟𝐞𝐚𝐭𝐮𝐫𝐞 𝐩𝐫𝐞𝐬𝐬𝐮𝐫𝐞 - "It's refreshing not to be upsold on every little new feature" ✅ 𝐃𝐞𝐝𝐢𝐜𝐚𝐭𝐞𝐝, 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐯𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐞𝐚𝐦 - "Their support team is fast, friendly, and genuinely invested in helping us succeed" ✅ 𝐆𝐞𝐧𝐮𝐢𝐧𝐞 𝐩𝐚𝐫𝐭𝐧𝐞𝐫𝐬𝐡𝐢𝐩 𝐟𝐨𝐜𝐮𝐬𝐞𝐝 𝐨𝐧 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐜𝐚𝐫𝐞 - "It's clear they actually care about their customers" ✅ 𝐂𝐨𝐦𝐩𝐫𝐞𝐡𝐞𝐧𝐬𝐢𝐯𝐞 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐓𝐞𝐚𝐦 𝐰𝐢𝐭𝐡 𝐠𝐫𝐨𝐰𝐭𝐡 𝐩𝐥𝐚𝐧𝐧𝐢𝐧𝐠 - "They have an amazing Success Team that really helps our business grow, which we are taking full advantage of - 15/10!" After over 1 year with Loop: "If you're looking for a platform that feels more like a partner, Loop is the way to go. Highly recommend!" Thanks to the DuraPaw team for sharing your journey! 🐕

🧵 The latest @TheAsomPod episode on subscription retention had incredible insights that align perfectly with our analysis of 800K+ orders. Some very powerful insights shared on the podcast: 1/ @JohnMRoman: "We saw irregularities between months three and four... we just took $15 off their next renewal." Simple but effective intervention that normalized their churn patterns! 2/ @DTCbromozi: "99% of all subscription brands stop at good enough." Quality and transparency aren't optional for subscription success. 3/ @AmerGrozdanic on why some subscriptions thrive: "Netflix and Amazon Prime are upping the value with upping the prices where subscription boxes are not doing that." 4/ @jimmykim: "It's not about signing people up with a subscription, it's about keeping them... the more money you start to make." Our data resonates perfectly with these insights: 1. Paused orders strongly correlate (0.90) with eventual cancellations 2. Offering flexible scheduling improves retention (0.93 correlation) Most important finding: Skipped orders (11.19%) happen more than TWICE as often as cancellations (4.86%)—making skips the critical metric to track! Check out the full episode: piped.video/watch?v=OUwF5A4X…

Is your team drowning in subscription-related customer requests? Those days are over. With @LoopEngine and @siena_ai, automate tasks like pausing, resuming, skipping, or canceling subscriptions—all with ease, directly within your workflows.✨

Thanks Tom - we are glad to be working together.