We believe that brands have a profound power to build connectivity through e-commerce. We're working to change commerce for the better!
Columbus, Ohio
Based in United States
- Tweets 94
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- Followers 498
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Transparency in fulfillment is key 🔑
This week we are talking to @CaseyA about what happened during Shipaggedon and the future of shipping and fulfillment.
🎧 Full episode - podcasts.apple.com/us/podcas…
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"We throw the one close ticket metric out the door"👋🚪
This week we are talking all about turning your ecommerce CS team into a hub of information for the entire company.
Listen to the full episode 👇 podcasts.apple.com/us/podcas…
"We see well over 100% increases in LTV from customers who have experienced a return vs. those who have not."
This week on The Exchange we are talking returns from a CFO's perspective 👇
🎧 open.spotify.com/episode/4lW…
64% of shoppers think online returns are confusing/time-consuming ⏲️
We launched Printerless Returns to solve that problem 👇
piped.video/79_4bSrlE8E
@joevancena is taking you on a tour.
What did ecommerce learn in 2020 and what learning should we apply to 2021?
We have Aaron Spivak from @hushblankets on The Exchange to talk about both.
Spoiler… Retention is key 🔑
Full episode 🎧 Link to the apple podcast episode 🎧
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⭐ Introducing Printerless Returns ⭐
🖨️ 30% of shoppers don’t have a printer, give them another option.
📱100% of shoppers have a phone, just give them a QR code.
🏬 They drop the item off at one of 11,000 drop-off locations
🙌 Done!
Learn more - hubs.ly/H0DjKF10
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Tik Tok is only for brands that target teens... right?
@JonShanny doesn't think so and he has used Tik Tok to grow @Stryx_Official in the 30+ crowd.
Full episode - podcasts.apple.com/us/podcas…
How do you choose what content topics to pick?
@bandholz is sharing how to find the best topics for your Youtube content.
"Your ideation gets a lot easier the more you create. Even though you would think it's the opposite."
🎧 podcasts.apple.com/us/podcas… 🎧
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Customer experience...
Everyone is talking about it, but how are the best approaching it?
Tomorrow we are hosting a live panel to discuss it all.👇
hubs.ly/H0Ccbs90
1. Define customer experience 🤔
2. How to measure it 📏
3. Good vs Great experiences 😍
4. Live Q/A ❓
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BFCM was all about creating a compelling offer.
The rest of the holiday season… customer experience.
Loop, @gorgiasio, @Shefit, and @manlybands are teaming up to share their customer experience secrets.
Join us on December 9th 👉 loopreturns.com/the-state-of…
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For one quarter each year your customer is buying for someone else. 🎁
Are you ready to handle gifts from promotion all the way to returns?
Join us, @NostoSolutions, and more this Thursday. You can even win $100 for your gifts.
nosto.com/resources/webinar-…
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6 + 4 + 3 = 2
If you're a baseball person that equation makes sense. ⚾️
"It all runs parallel to the game and if it doesn't make sense for baseball it doesn't make sense for us"
@Baseballism's CEO is talking about building a brand with us - podcasts.apple.com/us/podcas…
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🔥 Introducing Bundles by Loop 🔥
The simplest bundle returns experience for your customer.
The fastest experience for your team.
And the only bundle returns experience on Shopify.
Who is going to love this more, your support team or your customers? 👇
hubs.ly/H0zbWxb0
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"Advertising is the tax you pay for being unremarkable" 🔥
Sam from @SivanaSpirit is on the podcast teaching us how he avoids becoming addicted to Facebook ads.
👂Listen here - podcasts.apple.com/us/podcas…
Online shoppers don't have the luxury of talking to a sales rep to find the right size. Or do they 🤔
We are talking to Julia Friesen and @knixwear about the experiences they've created to make finding the right size online as easy as in-store.
podcasts.apple.com/us/podcas…
"No one wakes up late for work saying ... I'm a Victoria Secret Angel." 😇
You need to be able to build content and experiences that your customer can identify with.
Julia Friesen from @knixwear is on the podcast to explain how - podcasts.apple.com/us/podcas…
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🔊 Sound on for this one 🔊
The Exchange is now streaming 🎙️🔥
Subscribe and listen here 👇
Apple Podcasts: podcasts.apple.com/us/podcas…
Spotify: open.spotify.com/show/6H7bge…
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Today’s top brands know that keeping a customer is more important than acquiring a new one.
They build strategies and tactics that are designed to provide an experience that gets a customer to come back.
🔥 We call this humanizing commerce through post-purchase connection 🔥
Shopify + Tik Tok 🤯
- Shoppable videos created without leaving Shopify
- Social commerce is picking up steam in other countries
- Are influences your competitors and not a channel?
Here's the TL;DR 👇
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The way we market and sell products in ecommerce has been broken for a while, at Loop we want to CHANGE that.
Stay tuned. 2 more days. 🤩
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📘🔥 Hot off the virtual press 🔥📘
Is your return policy an extension of the amazing experiences you are creating?
Your return policy is the best retention tool you have. This free ebook will show you how to unlock its full potential 👇
loopreturns.com/ebook/custom…
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This fast fashion brand is releasing circular fashion products 😕
Why…
📣 The market is demanding sustainability 📣
Here’s what you need to know 👇
piped.video/watch?v=ie5u8sqU…
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Amazon Prime day is October 13th and it could influence how you approach your holiday season...
Is Amazon concerned about shipping logistics? 📦
When should holiday promotions start? 🕐
Should you be discounting? ❓
The TL;DR is here 👇
piped.video/watch?v=uEwDOEbn…
Join Loop, @Daasity, and @skubana_erp as we sit on a panel with Tushy & @VinceroWatches. We'll be talking about all the things you need to do to ensure your operations are built to scale for the Holiday Season and beyond.
info.daasity.com/webinar-hol…
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Amazon is coming to a neighborhood near you. 🏡
They are adding 1,000 warehouses on the edge of residential neighborhoods.
- Faster shipping for Amazon 📦
- Do NOT try to match them on speed/convenience 🙅♀️
The TL;DR is right here 👇
piped.video/watch?v=iwEeaHkr…
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Supreme lipstick sells out in 8 seconds. 💄
Brand collaborations are still popular, but what makes one effective?
The TL;DR is right here 👇
piped.video/watch?v=KzIC7bFi…
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Nike is cutting retail partnerships 🤔
All part of their "CDA" strategy that has them focused on ecom and owned retail experiences.
Here's the TL;DR 👇
piped.video/watch?v=Rflkt9bm…
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Can every offline experience be recreated online? 🤷♀️
Virtual house parties 🎉
Online fitting consultations 👚
The TL;DR is right here 👇
piped.video/watch?v=mbKS6oif…
This week is a bit long so you will need to watch on Youtube. You could subscribe while you're there.
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Chipotle is the latest DTC fashion brand 🤔
Offline brands are getting online FAST
Brands are succeeding by building a community
The TL;DR is right here 👇
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Shipping is going to be interesting this holiday season.
An additional $4 per package 📦
40% longer for customers to get their order ⏱
The TL;DR is right here 👇
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In the recent antitrust hearings Amazon was asked how they use third-party seller data and the relationships they have with the brands on the platform.
TL;DR - Amazon treats its third-party sellers as COMPETITORS.
Here’s everything you need to know 👇
piped.video/watch?v=l-SNeNlL…
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