Simple troubleshooting only - no links/emails are shared in our messages to users. Need help? Go to support.metamask.io. NEVER share your Secret Recovery Phrase
MetaMask
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To send Robinhood Chain ETH in MetaMask, navigate to chainlist.org & search for 'robinhood'.
Select 'Connect Wallet' & you'll be prompted to add it to MetaMask.
Once added, you can select 'Ethereum' or a manually added token from the token list and send as usual.
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Hi, are you asking about the fiat display value next to test ETH on Ethereum Sepolia for example? If yes, it might be related to this setting but please take note that test variants of ETH do not have any real-world value.
There's a lot of Testnet ETH scams, I would recommend checking this article if you're not very familiar with how testnets work: support.metamask.io/stay-saf….
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Please make sure you're running the latest version (guide on manually updating: support.metamask.io/configur…) as well as double-check if you have this setting disabled.
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Hi and thanks for reaching out! You can reset your MetaMask Card account's password by using the "Forgot Password?" button on the Card login page.
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Hi, there is an option to hide tokens without balance. You can find it in Settings > General on both the mobile app and the browser extension.
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Hi and thank you very much for sharing this feedback! You can copy account addresses by hovering over the networks icons.
For the BNB metrics please try removing the network and re-add it following this guide support.metamask.io/configur…. Let us know if it works afterwards!
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Hi! If you're refering to the "Switch to Smart Account" pop-up suggestion and you wish to no longer see it you can do this in Settings > Advanced.
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Are you not able to edit the account's name if you click on it and select "Account details" ? A screenshot of what you see would help a lot, thanks!
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There is a discussion in our GH about it. If you want to take a look, it is issue 11824 in metamask-extension repository.
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The first rule of MetaMask onboarding session is to tell your "crypto newbie" fam to attend the MM onboarding session.
Wednesday, April 30th - 2PM UTC
We talk about how to use MetaMask, stay safe from scams, and interact with web3.
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Ready to dive into the world of Web3?
Come join us live here on X for another MetaMask Onboarding Session on Wednesday, March 19th at 10:30am EDT 🥳
Hope to see you there!
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Ready to dive into the world of Web3?
Come join us live here on X for another MetaMask Onboarding Session on Wednesday, February 26th at 10:30am EST 🥳 Hope to see you there!
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Ready to dive into the world of Web3?
Come join us live here on X for our MetaMask Onboarding Session on Wednesday, February 5th at 10:30am EST 🥳
Hope to see you there!
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Hi @KICK_Veritas , last update from 3 days ago: Accounts team is doing research on the bug. It is a sev1 so it's a relatively high priority. You can check the progress directly on our public github for metamask-mobile issue #12322, see image 👇 Hope that gets fixed soon 🙏
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New Ticker, who dis?
Updates for MetaMask Extension and Mobile are currently rolling out. The MATIC ticker has been updated to POL for the Polygon Network, aligning with the latest network changes. This update ensures a seamless and secure experience for Polygon users during the migration period.
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Not sure what you mean by "automatic deductor."
Gas fees are set by the # of bits used in the txn, not the amount being sent. Do you mean paying gas in non-native coins? (like, send USDC without needing ETH?)
Fiat<>crypto amounts should already be shown? (also shown again in MM when confirming the txn)
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Infura is back online. Everything should be working normally.
If you're having trouble reach out to Support.
Menu > Support in app/ext, or: support.MetaMask.io
There is currently an outage with Infura, the default RPC provider for MetaMask. We are working to resolve it and it will be fixed as soon as possible. It is safe to try to move tokens around but it will not work at this time due to the outage. You can stay up to date on the status page status.infura.io/
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Look out for a new signature confirmation! 👀
The new extension version 12.0.0 will now display a new signature confirmation screen for new users and those reinstalling their wallet. This is a legitimate update, don’t panic!
Questions? Reach out to the support team at support.metamask.io and click the blue “Start a conversation” button.
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Big "Dreams didnt make us the King of the block party, dragons did" kinda energy.
Im here for it.
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v122+ Chrome users: if you are running an older version of MetaMask 🦊 (11.7.5 or previous) you may find yourself stuck at this screen.
🪄Updating MM should fix it.
Here's how to manually update: support.metamask.io/hc/en-us…
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It should appear as pictured, give it a few seconds to load. The only ways to get support is in your wallet>menu>support or at support.metamask.io>Start a Conversation>answer a few chatbot questions for live support.
If this doesn't work come by community.metamask.io
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This is what the button looks like. Give the site a few seconds to load if it is not appearing or try a different browser -
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You can connect with a live agent through your MetaMask wallet. Support > Start a Conversation. Or go to support.metamask.io > Start a Conversation. Once this is chosen, answer a few questions from the chatbot to be connected to an agent.
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Please contact MetaMask support at support.metamask.io. Choose the 'Start a Conversation' bubble, answer a few questions and you will be connected. NEVER share your Secret Recovery Phrase with anyone, not even with support.
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Be mindful🧠of links you click at all times.
Always verify ✅ that the pages you visit are legit. Often the first few links are Google Ads and can be domains bought by scammers to imitate the real website or app you are trying to access. (1/3)
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Can you please reach out to our help desk? Go to support.metamask.io > start a conversation.
MetaMask will NEVER DM you on Twitter. Never share your Secret Recovery Phrase with anyone, not even support.
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Please reach out to our support at support.metamask.io and choose 'start a conversation.' Never share your Secret Recovery Phrase with anyone or input it anywhere.
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Please contact MetaMask support. You can contact through your wallet or by visiting support.metamask.io and choosing Start a Conversation.
Never share your Secret Recovery Phrase with anyone, including support!
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Confirming you have latest version of Brave and have tried enabling browser permissions?
MetaMask will never DM you on Twitter or give you an email for support, these are all scams. Never share your Secret Recovery Phase with anyone, never input on a form or site asking for it.
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Go to support.metamask.io and choose 'Start a Conversation.'
MetaMask will never DM you or ask you to submit a ticket on Twitter. We also do not have an email you can contact for support. Never provide your Secret Recovery Phrase to anyone, not even to MetaMask.
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Your extension should load normally. Please be sure you have your secret recovery phrase written down somewhere safe and try to run an update on your extension. If you still face issues, contact support through support.metamask.io 'start a conversation.'
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Do you mean on your mobile device? Reach out to help desk on support.metamask.io , click 'start a conversation.' Nobody from MetaMask will DM you on Twitter. We done not have an email to contact support. NEVER share your Secret Recovery Phrase with anyone, even support.
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This is a scam. MetaMask will never DM you on Twitter. There is no email to contact for support.
For MetaMask support, go to support.metamask.io and choose the 'Start a Conversation' option. Remember, nobody (including support) will ever ask for your Secret Recovery phrase.
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Restore your wallet using your Secret Recovery Phrase.
MetaMask will never DM you on Twitter for support. If you have more questions, please contact us by going to support.metamask.io and choose the blue 'Start a Conversation' button.
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MetaMask wallets are NOT ASSOCIATED with user email addresses. If you receive an email claiming that your account is locked, suspended, or requiring verification, IT IS A SCAM!
🚫MetaMask will never contact you regarding your wallet.🚫
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Please reach out to our Help Desk. Go to community.metamask.io and choose the blue "Start a Conversation" bubble.
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There is support, sometimes the option takes a bit to load. You're choosing 'Start a Conversation.' Once you choose this, answer a few questions and it will create a ticket for you with an agent. Also, you can always visit our forum at community.metamask.io
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Also consider getting a hardware wallet. This way your secret recovery phrase is always offline. Check out this Knowledge Base article for more information: metamask.zendesk.com/hc/en-u…
As well as a recent community call explaining security 101 essentials: piped.video/MT75shhXybw
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Confirming you opened a ticket through support by going into your portfolio and choosing this following button? MetaMask will NEVER DM you on Twitter or any other social platform to provide support.
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They will respond, don't worry. Remember, nobody from MetaMask will DM you on Twitter for support. Be careful of scams. Only open a support ticket through your Portfolio dapp, here -
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Wait for a response. Remember, nobody from MetaMask will DM you here on Twitter. Confirming you submitting a ticket through the Portfolio Dapp?
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Never interact with unknown NFTs in your wallet! 🚫
Scammers airdrop NFTs into your wallet and try to gain your attention by placing bids on them, however these transactions will fail and try to lure you to a phishing site.
DO NOT visit these sites - stay safe! 👀
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⚠️SCAM ALERT⚠️
This email is NOT from MetaMask. No updates were needed for MetaMask wallets with the Merge. Do not click any links!
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During this time, the user is actually receiving USDT rewards which can be withdrawn. This incentivizes users to compound their rewards in the game rather than withdraw them immediately.
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Users can buy seeds with gold and plant them. It takes 5 to 8 hours for the plants 🌱 to mature. When the seeds mature, users can harvest them. After harvest, they can be sold for rewards. The rewards are in USDT.
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With the bonus essentially being 🌟 increase your yield by x%🌟 users are heavily encouraged to share this with their friends and social networks.
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The interface may entice users with a gaming or Farmville-esque 👨🌾 interface. The Coinbase logo & URL makes this feel real and safe 🦺 There is also a feeling of exclusivity since you need to be invited.
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portfolio.metamask.io is the correct site. The site will never ask you to verify your Secret Recovery Phrase. You can access through your MetaMask app or extension, this way you know you are at the right site. You would click 'Portfolio site" in your app. Looks like this:
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Today we’re making some changes to the surveys you’ll see at the end of our knowledge base articles at metamask.zendesk.com 📝
They’ll now look like this:
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Additionally, you can simply click on the arrow in the upper right hand corner, and change the language manually:
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Launching Today: The MetaMask Knowledge Base, Internationalized: metamask.zendesk.com/hc/
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We're working to make content easier to find. The MetaMask Community Forums are linked to the Support landing page, and we're simplifying the categories of articles:
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Starting MONDAY, 2/14/22 💖🦊💘🦊, our Knowledge Base is getting a new look. DON'T PANIC! This is part of ongoing improvements to the functions, content, and format of our Knowledge Base and Support services. 🧵⬇️
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