Mixcloud Support@MixcloudSupport

The official X for @Mixcloud Support. Check out our FAQ for fast answers, troubleshooting, and top tips: help.mixcloud.com/hc/en-us/

help.mixcloud.com/hc/en-us/
Joined April 2015
3 Photos and videos
Our engineers are investigating reports of site stability issues. You may experience problems logging in, loading the site, and accessing some features, impacting all devices. Thanks for your patience. For updates, please see: help.mixcloud.com/hc/en-us/a…
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We've received reports of stability issues on the platform this morning. Our team is investigating and will work to resolve this ASAP. For updates, please see: help.mixcloud.com/hc/en-us/a…
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The team is still working on a fix. Please note that search results and genre pages may be temporarily unavailable until this is resolved. Thanks for your patience.
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Our team is working to restore access to the platform following an outage that started at approximately 15:00 (UTC+1). We're very sorry for the interruption, and we're working to get the platform back up and running as soon as possible. Thanks for your patience.
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Some users are now able to access the site, but please be advised there may be intermittent instability with loading the site and some features. We're still working hard to restore stability - thanks for your continued patience. See updates here: help.mixcloud.com/hc/en-us/a…
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The engineers have shipped a fix and the platform is now stable. We're continuing to monitor. If you were experiencing login, loading, or upload issues, please try restarting your app/browser and retry. Contact us here if you still have any issues: help.mixcloud.com/hc/en-us/r… Thanks!
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We can confirm the site is still down or only intermittently available, apologies for the inconvenience and thanks for your patience as we work to resolve this. Please check help.mixcloud.com/hc/en-us/a… for updates.
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Our team is working to restore services following an outage that started at approximately 18:20 GMT+1. We're very sorry for the interruption and we're working to get the platform back up and running as soon as possible. Please check here for updates: help.mixcloud.com/hc/en-us/a…
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This should now be resolved. The platform is currently stable and our team is continuing to monitor. Thanks for your patience during this disruption. If you're still experiencing any issues, please contact us here: help.mixcloud.com/hc/en-us/r…
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We're currently investigating reports of upload issues impacting some creators. We're actively working to resolve this and will post updates at help.mixcloud.com/hc/en-us/a…. Apologies for the inconvenience caused.
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We're pleased to share that we believe this has now been resolved. If you continue to experience any upload issues, please contact us at: help.mixcloud.com/hc/en-us/r… thank you!
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Due to unforeseen circumstances, we're currently performing an urgent data center migration, which may cause intermittent instability to the platform across all devices. Further updates will be posted via our Help Center: help.mixcloud.com/hc/en-us. Thanks for your patience.
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We're pleased to confirm that we've completed the data center migration work. We don't expect further disruption but are monitoring closely. If you're experiencing an issue, please restart your browser/app and retry. If the issue persists, let us know at help.mixcloud.com/hc/en-us/r…
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We're aware that some users are experiencing issues with accessing the platform or slow loading times. Our engineers are actively investigating and we aim to resolve this as soon as possible. Please check help.mixcloud.com/hc/en-us/a… for updates.
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We're pleased to confirm that this has now been resolved. If you're still experiencing issues with the platform unrelated to the earlier outage, please get in touch at help.mixcloud.com/hc/en-us/r… so we can help!
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Thank you everyone for your patience. We believe this issue has now been resolved, and we recommend retrying your upload. Our team are continuing to monitor the situation. If you're still experiencing issues, then please reach out at help.mixcloud.com/hc/en-us/r…
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Our engineers are working to resolve an issue on the site impacting uploads. We're very sorry for the inconvenience and we'll provide an update as soon as this is fixed.
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Hi everyone, Our provider, Cloudflare, has confirmed that they're experiencing a global outage impacting Mixcloud and other sites We're monitoring the situation and will provide an update when we have more information. We apologize for the disruption. Thanks for your patience.
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Our primary data center is completing crucial maintenance today from 00:00-04:00 UTC. This may cause some interruptions to Mixcloud services on mobile and desktop, including Live. Please see here for more info & updates: help.mixcloud.com/hc/en-us/a…
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We’re pleased to share that Mixcloud is back up and you should be able to access the platform on all devices. However, maintenance work is ongoing until 04:00 UTC and there may be further disruption until this is completed. Please see here for more info: help.mixcloud.com/hc/en-us/a…
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Thank you all so much for your patience. The data center has confirmed that the works have been completed, and we’re pleased to report the platform is up and stable. Please let our Support Team know if you’re experiencing any issues: help.mixcloud.com/hc/en-us/r…
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