The official X for @Mixcloud Support. Check out our FAQ for fast answers, troubleshooting, and top tips: help.mixcloud.com/hc/en-us/
Based in United Kingdom
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Sorry to hear that. We're still working to restore full service to the platform, and we really appreciate your patience. If you're still experiencing upload issues once the platform is stable, please contact us at help.mixcloud.com/hc/en-us/r… so we can help.
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Some users are now able to access the site, but please be advised there may be intermittent instability with loading the site and some features. We're still working hard to restore stability - thanks for your continued patience. See updates here: help.mixcloud.com/hc/en-us/a…
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Our team is working to restore access to the platform following an outage that started at approximately 15:00 (UTC+1).
We're very sorry for the interruption, and we're working to get the platform back up and running as soon as possible. Thanks for your patience.
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Our team is working to restore services following an outage that started at approximately 18:20 GMT+1. We're very sorry for the interruption and we're working to get the platform back up and running as soon as possible. Please check here for updates: help.mixcloud.com/hc/en-us/a…
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Hi there, we're currently investigating reports of an outage affecting some users. We're very sorry for the disruption.
Our team are looking into the cause, and we'll post an update on X as soon as this is fixed.
Apologies again for the inconvenience and thank you for your p...
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We're aware that some users are experiencing issues with accessing the platform or slow loading times. Our engineers are actively investigating and we aim to resolve this as soon as possible. Please check help.mixcloud.com/hc/en-us/a… for updates.
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Thank you everyone for your patience.
We believe this issue has now been resolved, and we recommend retrying your upload. Our team are continuing to monitor the situation.
If you're still experiencing issues, then please reach out at help.mixcloud.com/hc/en-us/r…
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Hi everyone,
Our provider, Cloudflare, has confirmed that they're experiencing a global outage impacting Mixcloud and other sites
We're monitoring the situation and will provide an update when we have more information.
We apologize for the disruption. Thanks for your patience.
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We’re pleased to share that Mixcloud is back up and you should be able to access the platform on all devices. However, maintenance work is ongoing until 04:00 UTC and there may be further disruption until this is completed. Please see here for more info: help.mixcloud.com/hc/en-us/a…
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Thank you everyone for your patience. Our engineers have now confirmed that the site is back up and will continue to monitor the situation.
We apologize again for the disruption caused. If you're still experiencing issues then please reach out at: help.mixcloud.com/hc/en-us/r…
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Hi everyone, we're sorry to hear reports of users experiencing issues accessing Mixcloud on web and mobile.
Our engineers are investigating this and working to identify and resolve the issue ASAP.
Thanks for your patience and apologies for the inconvenience.
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Sorry to hear about the issue with changing your show's status. Please contact our team confirming the name of the upload and the URL you previously used to access the show via help.mixcloud.com/hc/en-us/r… so we can assist further. Thank you.
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Thank you so much for your patience. Our engineers have confirmed that the site is stable, and we'll continue to monitor the situation.
Apologies for the disruptions & if you're still experiencing any issues, please contact us from your account email at: help.mixcloud.com/hc/en-us/r…
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Hi all, very sorry to confirm we're currently experiencing issues preventing some users from accessing the platform. Our engineers are looking into this now and we'll update you as soon as this is resolved.
Thanks for your understanding and apologies again.
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Our engineers are aware of intermittent issues with accessing the platform. Sincere apologies for the disruption, we're investigating now so we can get this resolved ASAP.
We'll update here as soon as we have more information.
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We're very pleased to share that the site is back up. Apologies for the repeated disruptions today and thanks again for bearing with us.
We'll continue to monitor and please let our Support Team know if you have any further issues: help.mixcloud.com/hc/en-us/r…
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Hi all, I'm sorry to confirm that the platform appears down for computer and mobile browsers and in the app at this time.
We're actively working to restore access and stabilise the platform.
We're very sorry for the prolonged outage and we're really grateful for your patience.
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Hi all, we wanted to let you know that the team is still working on this and we wanted to extend our sincere apologies again for the slow loading and issues accessing the platform. Thanks again for bearing with us and we'll update again soon.
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Sincere apologies - we understand some users are still experiencing issues accessing the platform and we're looking into this now. Thanks for bearing with us and we'll update you as soon as possible.
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